Customer Ratings & Reviews

I love Geek Squad service! I used to balk at spending extra for extended coverage of purchases, but I’m a firm believer now. In the last 5 years or so, I’ve had a computer and an expensive lens replaced because for free at Best Buy, and with no heartache or arguments. I’ve had one camera repaired, as well. One nice feature of buying Geek Squad protection for cameras is that you get a free camera cleaning once a year for the length of the protection plan. That’s important for digital cameras, which can get annoying dust specks on the sensor over time. I could learn how to clean the sensor myself, but I’d rather have it done professionally rather than take a chance on damaging the sensor. A professional camera cleaning runs $75 or more, so the free cleanings that come with the Geek Squad plan have real value! Online camera or tech sellers offer protection plans that are no doubt good, but with the Geek Squad plans, I don’t have to deal with mailing gear myself. I just make an appointment, walk into the store, explain the problem, and leave everything with the Geek Squad staff! Couldn’t be easier!

It’s been almost two years and works like the first day the only thing is the cleaning the vacuum cause it get really dirty sometimes and the time is less then 30 minutes in full power. For now no need to complain about it much

It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

Absolutely incredible!I had low expectations due to previous models and other brands but this far exceeded my expectations! I never get over the self clean! The suction is great, and it is worth every penny!

I typically get the Geek Squad coverage when I shell out a ton of cash for high-end products. Just because you pay more money for a product, doesn't mean it is going to be free from defects. I'm just expecting better performance, bells & whistles, and hope for better build quality. In some cases, like with my cell phone, what can I say, but I'm careless and I break them often. It's good to know that I have coverage in any of those cases. For me, with how fast technology changes, if a product lasts for the life of my additional coverage, then I'm happy. Once the product goes out or is obsolete, I get a new one. As for service under Geek Squad protection, it's pretty much hassle free. In terms of the cost for the additional coverage, it's very reasonable. Pro tip, if you price match with Amazon, I also include the cost for extended protection with Amazon versus BestBuy when getting my price match. BestBuy can't change the cost of the additional protection, but they can lower the price to accommodate the difference. In some cases, I get BestBuy to give me a better overall price. Show me your the best BestBuy.

Awesome little gem to have in your home. This machine definitely cleans the pet hair very very well! This machine also “spot” cleans certain areas for me when I don’t feel like plugging in the vacuum, I just click spot clean in the App and viola!

Always understanding and on task with walk-in help!

Excellent warranty ,It's a very good warranty!!!!!

I love geek squad guarantee they resolve any issues Highly recommend..

Geek Squad Protection is a no-brainer… I go out of my way shop at Best Buy and sometimes pay a couple dollars more to be able to have access to the GSP service/plans. A little bit of patience and trust in Best Buy, and you will save yourself a lot of headache, and in the end, money! They care about supporting their customers and the products they protect through Geek Squad. They were able to address the issues I was having with my vacuum and when they couldn’t repair the pieces that wore down, they honored their commitment to their GSP, and replaced my Vacuum. Thank you, Best Buy/ Geek Squad. I will always get GSP and you should too!

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

Unfortunately I had to use it recently but it was no problem at all at the store.

Exellent service, very efficient I have a problem with my product and they resolved it.

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

ALWAYS LOVE THE EXTRA COVERAGE AND EASE OF KNOWING THERE IS A BACK UP IF ANYTHING HAPPENS

I have not used this service yet, so i don't have nothing to say.

Just when you think you don’t need the insurance coverage, your equipment fails (due to different circumstances) my vacuum battery stopped charging well and so I took it in and they gave me all my money back on a gift card and I was able to buy a brand new vacuum. I now have a toddler in the house and you better believe that he doesn’t know or care how much you spent on your equipment. Accidental coverage is part of the insurance I purchased with my Dyson vacuum and you better believe I bought it again when I purchased my new vacuum.

Experience geek squad tech too ensure proper handling and installation and treat it with respect on item you work hard for and to enjoy many years to come

I really enjoy this Dyson stick. I could never imagaine going bafk to a traditional vacuum. Great attachments and it can get very powerful. I went to this one from the V11 but I cant really see the difference versus the attachments. The price is a lot more and i csnt justify it. Maybe if i had hard wood floors then it would be. However, I really do wnjoy it and im sure you will as well.