Customer Ratings & Reviews

I was skeptical about buying the extra service but it was totally worth it. Definitely get it if you have little kids, my son broke the wheels off my Dyson vacuum and cracked the canister. I was easily able to replace it.

I purchased this for my vacuum cleaner and it is very nice that you get it at a discount if the item is discounted.

Geek squad is the best thing in Best Buy’s purchases . So easy to get things fixed and exchanged . It’s like 5 star service .

Bought the 2 year warranty with a Irobot vacuum and it stopped charging after a year of having it and they returned it no question asked made it super simple and will purchase there service plans with every purchase

I brought my robot vacuum in because after cleaning it would not hook up to the charger. I brought it in and they sent it out. Now, I have a gift card for what I paid for. The protection plan is well worth the purchase. Not to mention all this took place in a span of less than two weeks.

Great product works well on carpet and floors, battery life could be improved.

Honestly this vacuum changed my life! I have never had a great experience when it comes to vacuums. I have three pets, two of which shed like CRAZY and all of the previous vacuums failed to properly vacuum all of the dust and fur on the floor. This vacuum however never seems to struggle at the task at hand AND it even has different options to vacuum the dust on the walls. This is a super light weight machine and super easy to clean out! Trust me when i say I got that warranty and definitely plan on using it in the future!

Makes keeping device up and running an ease They are friendly and very knowledgeable to get you repaired

Feel comfortable being able to make a quality purchase without risking breaking the item during use thanks to the gspr

So it took it about a week to get going! At 1st she would get lost and never find the dock and seemed to be getting stuck everywhere! Also we couldn’t get her connected to the internet until we had a friend tell us your wifi name cannot have a dash in it! Once we got connected to the internet it’s been smooth sailing! I love having a set timer for cleaning each day & it picks up so much. I never thought I would love something more than my dyson!

No hassle, got my money since they did not have the exact product I bought two years ago!

I always use them with big purchases! Easily best!

Great Product, ++++++AAAAAAAAAA we use it with no problem

Haven't had the need yet to use the protection plan but like the fact they have a 3 year protection plan for a good price

For items that are super expensive, I always get the Geek Squad protection. If they can not fix a broken item, they promptly refund the purchase price so you can replace it. They are not the quickest, but they are reliable.

I purchased a robot vacuum. Initially, it worked very well. However, it is not as good as the new robot vacuums in terms of mapping, obstacle avoidance, and cleaning. However, the Geek Squad protection covered my purchase With excellent customer support. This really gives customers peace of mind.

We own 3 of these iRobot Roomba vaccuums. We have 2 different models (this model has been 2 gifts). We love the self-emptying feature and that it can map out different rooms. We have it in our Home Assistant so with a verbal command it can go to that room and vacuum. It can also be scheduled as well. With Geek Squad protection it is an amazing quick exchange if something does go wrong.

Really great tech team!! They make getting tech support easy!

I purchased this protection package based on the Geek Squad brand. I trust that if there are issues, Geek Squad will honor them. I have not used this service for the purchased device yet.

Geek Squad's warranty policy is absolutely worth every penny. Their commitment to customer satisfaction is unmatched, as they provide a hassle-free replacement service if your product cannot be fixed. With prompt and efficient support, Geek Squad ensures a seamless experience for their customers. Their comprehensive coverage for a wide range of products makes them the go-to choice for reliable warranty protection. I highly recommend Geek Squad for their exceptional warranty policy.