Customer Ratings & Reviews

good service very professional, quick to resolve issues.

The agent told me that the vacuum cleaner would be replaced with a new one if any part of the vacuum cleaner stops working or breaks, such as the rollers stop turning. I thought purchasing the 5 year plan was worth the peace of mind.

Haven’t used yet. Protection plan is the only way to go when you buy appliances it save you money if the appliances break down.

I was pleasantly surprised By the efficiency of the process start go finish of converting an underperforming product to a household cleaning Champ

I always buy the geek squad service. It saves you money in the long run.

I love when Geek Squad offers a 5-year protection. It is the best reassurance. Can be a little pricey, but worth it.

I always purchase Geek Squad Protection. It is the best warranty on the market. I can make large purchases with the confidence that, if my item “messes up” or “breaks” it will be repaired or replaced without any problems.

There are some things I won't purchase without Extended protection. Many times the protection has paid for itself. The new battery operated devices can malfunction and with this protection they either fix it or replace it.

most of the stuff that are expensive i add the accidental protection, its easy to use and trust it completely

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

Always nice to have this for any accidental breaks. Doesn’t cost an arm and a leg so if you’re paying $200+ for something why wouldn’t you add this on?

Vacuum's great - mop attachment not so much. Would've returned but the window had passed.

Great vacuum cleaner, excellent, clean great, great investment, worth every penny 100%A+

It’s alway a good idea to buy extended warranties, as u never know when a device will quit working. I’ve had to use them many times and I’ve never had a problem getting my money back to buy a new item.

Never leave without purchasing a protection plan. They really come in handy whenever there’s an issue with your product. Easy to exchange and coverage is great.

I haven't had to use it yet for this purchase BUT I've used it in the past for other purchases. They are so nice and easy to work with when you have a problem. I usually always purchase Geek Squad because of the great service.

5 stars as I've just purchased this protection plan and have not needed to use it to date. I have a feeling it will come in very handy as I'm not at all thrilled with the product that I've purchased the plan for.

For the money, the added protection is worth it. Nice to have this protection and since customer service at Best Buy is the finest ANYWHERE, knowing that if a product breaks the problem will be solved quickly is very important.

Great customer service and they fixed things in quick time