Customer Ratings & Reviews

This works perfectly but there was an issue with it. It was already defected and a brand new one that I just got. It has four different attachments and it was hard to connect together like it would get stuck. If I wanted to change attachments I have to force it out.

We bought the Geek Squad protection plan for an expensive shark vacuum. The vacuum broke immediately and BB quickly and no questions asked refunded the purchase. Worth the investment for such an expensive appliance.

I have used geek squad in the past and they have been able to help me.

Very useful and helpful in case something were to go wrong.

Best buy in Grove City Ohio gave me excellent customer service. The geek squad tech took care of me quickly and efficiently. Best customer service in store I've had in a very long time. 100% satisfaction. Will return and recommend.

The egent did good work they installed my tv fast and did a good work

This is a Christmas gift for my daughter. I'm telling you this is a great Buy and Product. I have no pictures at the moment because my husband is using the one i purchase for myself .. He Loves it..thanks Besr Buy. And your warranty is The Greatest.. Your Loyal Customer Jacque Miller

[Employee of bestbuy] My Bissel Crosswave X7 lasted a little over a year. The motor began to fail. Thank goodness I opted for the Geek Squad 5 year warranty. I took my Bissel to my local Best Buy store and they were able to exchange it same day! What a great protection plan! Well worth the price and service.

I haven’t had a problem but they are definitely on tops of any issues you may have

Fantastic vacuum. Came from a Shark which died within a year. Could not be happier with the suction power of the Dyson along with the light weight handling it has.

Very easy to use if something goes wrong with a purchase

We were skeptical about making this purchase and relying on a battery to power a vacuum. We gave it a try and this vacuum is amazing. It is versatile with tons of attachments. So convenient and easy to use. Everyone should have one.

This is absolutely amazing. Lots of power and suction.

Make Sure to always ante up on the protection plan max years as possible. Ive been purchasing both for year's. So lets do the Math. In the lat 18 years, Ive had a toral of 6 Vacuums at $169 per unit in addition to the protection plan at the price of $38 equals up to $207. So consumers listen, a spent a grand total of $435 for Vacuum usage for my residence in the last 18 years. Its the Best Buy that money can buy!

Great for what it is! Bought the protection for my Dyson vacuum and was helpful to have when Dyson was not able to promptly provide a solution with their products.

Purchased the Best Buy Geek Squad protection for our Dyson V10 after Dyson was having a several month delay in replacing the part within the year’s warranty timeframe. It was easy enough to bring the product in to Best Buy and do an even exchange since our product part died on us within a short 2 month window. Hoping that if a replacement is needed in the future the exchange process will be as simple with the Best Buy Geek Squad Protection.

Purchased the Best Buy Geek Squad protection for our Dyson V10 after Dyson was having a several month delay in replacing the part within the year’s warranty timeframe. It was easy enough to bring the product in to Best Buy and do an even exchange since our product part died on us within a short 2 month window. Hoping that if a replacement is needed in the future the exchange process will be as simple with the Best Buy Geek Squad Protection.

[Employee of bestbuy] This came in great handy, because when the vacuum I bought broke down, it allowed me to get another vacuum without paying too much of a cost for it, so I always recommend to get the Geek swap protection for vacuum cleaners

What a convenient service. Any problems with a product you can exchange for another one. Its reassuring for a expensive product

I had used so many different accident protection plans that just didn't work out in the past. Best Buy has made it extremely easy to use, even for purchases that were gifts for other people. I recommend making sure you have a log in to track your purchases, and keep an eye on when your protection expires. This has saved us more times than I care to admit from Roombas, to TVs, to appliances, computers, and watches. Having peace of mind has been great!