Customer Ratings & Reviews

The agent came to my house and unpacked every box and put it together in front of me. They explained every component and demonstrated each function. They also explained how, if it were to break, how the warranty would be honored.

No hassle, super easy return. You just bring the accessories with it and they take it. You can replace it with another one just let them know, they scan, and you're off. Quick and simple.

The geek squad is all about service. They put the customer first and that is why I always come back.

Geek squad is very helpful in making sure if my product fails, they assist in repairing or replacing.

Awesome. Highly recommend u can’t go wrong love it

I think that this guarantee is very interesting and important, it is good to have this service from this store. For edo I prefer a thousand times to buy here.

If you have had your vacuum now for 3+ years, do yourself a favor and get this and you’ll thank you later.

It was great as in it replaced a broken vacuum right away no hassle. Just know a 5yr plan is not transferred to the new one and it can only be used once. It's not as many times as needed in five yrs.

Easy process of the exchange. I recommend purchasing the extra protection for all my electronics and household items.

Does an amazing job on floors. Downside, no attachments to use in grout, windows, and garments. We got this because vacuum mop feature, but without attachments it's not worth the costs compared to other steam mops.

Geek Squad Protection has helped us a number of times when A product has had a problem and needed to be replaced. A worthwhile $$ spent to ensure the product lasts as long as you need it to.

I got a great customer service the agent that helped me was nice and very helpful

I use this for my pets and it is the best quickest cleanup vacuum on the market. Has its own self cleaning mode and tells you how dirty the floor is!!

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent

Haven’t used yet. Protection plan is the only way to go when you buy appliances it save you money if the appliances break down.

Well worth the money. My Dyson of 3 yrs stopped working. My Dyson was replaced with brand new Dyson. I took another Geek Squad service plan out on the replacement

I got it in case anything happens to the product. It gives me a peace of mind knowing it is covered with a warranty. I know Best Buy warranty is good to have, knowing it will be repaired or replaced.

I always purchase this protection plan when it’s available on items. I’ve had to use it a couple times and I must say it such an easy processes to return my damaged item and receive my new one. Buy it! You won’t regret it!

Easy to deal with. With the coverage you are given, it's hard to not buy it.

Got very excellent service guys are so helpful give me all information and help me to do my job done very happy keep it up