Customer Ratings & Reviews

I recommend getting GSP on everything you purchase at Best Buy. Most plans on smaller items allow you to simply exchange in the store. Plan almost up and your mousepad is a bit worn down? You'll get a new one and can add additional GSP to that product as well.

Seems like a good value, but we have not had to use it yet. Hopefully we never have to use it.

My wife loves the green light technology, and the suction power is amazing, its also less noisy than my previous model (V10), i would definitely recommend this wireless vacuum

I Love The 5 year protection plan because you never know when your vacuum may break or just stop turning on it’s always great to have a protection plan and Best Buy honors there plan

This is the best investment you can possibly buy! trust me pay the extra cash because in a year or so when something breaks or your unhappy with the product you can return for a store credit or exchange, this has paid off for me so many times over

The vacuum is great and we always seem to get people who are friendly and amazing with customer service! They helped us narrow down a good vaccum

Love the geek squad warranty’s and just love how easy and simple bestbuy makes it to exchange or return an item!

[Employee of bestbuy] I have used one before and i loved it. The only thing it doesnt do is get the edges of the walls. It leaves like a 1 inch gap. So i always have to take my broom and sweep the edges. But all in all its a good vacuum/mop

If you clean it well, the carpet was comfortable to use... only suddenly it started to leak water. just within the warranty time

I bought this vacuum with a gift card from a family member, and as it was on sale. The best combination of value and quality!

Geek Squad is always there to help! They don't mind any questions big or small!

Great product. This was the best gift for us for this Christmas. The first product we bought was defective. Best buy changed that without questioning anything. The only problem with it is that my little cat does not like it. This product is worth buying.

I am very surprised by the protection that you are buying with this! I was more than happy to pay the cheap price for my expensive vacuum to be covered no matter what happens. I love that they pay for everything part's and labor. It is great!

I always buy Geek Squad purchase protection. They always help me whenever I have problems with my items. Customer service is always helpful and resolve my issues. We keep buying protection. It's always piece of mind.

[Employee of bestbuy] Protect your investment it’s worthy buying protection specially, Greek Squad

I have a husky with VERY long fur and was nervous about buying an expensive vacuum and her fur breaking it. Haven’t broken anything yet but love knowing I have this as a fall back.

It made my return and exchange so much easier to do in the store. This product does what no other product does. It makes you feel safe and assured of its purchase and its parameters. I would truly be lost without this.

Excellent vacuum, works great and a lot better than expected. Would definitely recommend it to anyone.

Havent had to use this service, but nice to know we have it. Just in case. Since we hadnt had a vacuum broom before, i wasnt sure about the quality of it. I thought it would be a good way to protect us from costly repairs, if they were needed.

It’s was so amazing buying from Best Buy, the product was destroyed but brought it back for exchange and it’s done