Customer Ratings & Reviews

Bust Buy is the only way place I always get the extra geek squad protection. You don’t have to try and find a 3 year old receipt or call a 3rd party for warrenty. All info on their computer they either fix it right away or send to geek squad central. Usually just give you a credit for item plus geek squad plan. It’s a great way to do business you don’t have to fight with outside company just take it in and done !!

[Employee of bestbuy] It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

Geek Squad is great! reliable and resourceful. never complains just shows up and fixes problems

I love geek squad! I’ve always made sure to purchase the extra coverage for my purchases. They have always been extremely accommodating and mindful of my needs. They gone over and above to help me resolve any issues. In all the years and many electronics purchased (earphones to appliances and everything in between) they’ve never let me down. I always tell my friends and family to use them.

Experience geek squad tech too ensure proper handling and installation and treat it with respect on item you work hard for and to enjoy many years to come

I brought my robot vacuum in because after cleaning it would not hook up to the charger. I brought it in and they sent it out. Now, I have a gift card for what I paid for. The protection plan is well worth the purchase. Not to mention all this took place in a span of less than two weeks.

This vacumm is amazing have had it for a couple months now and it definitely a nice pick if you have animals and a lot of dirt will alwsys recommend this one to others!

Knowledgeable, friendly and repairs done in a decent time frame

They have always been very attentive, professional and kind. I recommend Geek squad to everyone specially for the expensive appliances, I love having the peace of mind that if anything happens they wil help.

Bought a shark hand vacuum, somehow the plastic end nozzle that connects they attachments chipped/ broke and could no longer be used properly. Geek squad was willing to credit back, or replace with same item that was in the store. It was very fast and easy. I also used some rewards points on the original purchase and they applied to the replacement, so it was no additional cost. You do have to purchase it again for the new device.

love this vacuum, the suction is great & it charges fast!

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

I purchased a robot vacuum. Initially, it worked very well. However, it is not as good as the new robot vacuums in terms of mapping, obstacle avoidance, and cleaning. However, the Geek Squad protection covered my purchase With excellent customer support. This really gives customers peace of mind.

So I bought my Dyson V11 and it was great... until it wasn't. For some reason, it wouldn't turn on and go anymore so I did what I had to and grabbed all the attachments and dragged it to the store thinking I was going to have to buy a new vacuum until I remembered I bought the protection plan! I was able to get the newer V15 and a gift card for the difference which blew me away (newest model and $ in my pocket I will never complain) I will always recommend protecting the expensive items as BestBuy always takes care of you when you get the protection plan.

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

I am so thankful I purchased the extended warranty! Before the extended warranty was expired my handheld vacuum had an issue with the battery. I walked in. They looked up my warranty and said, "go grab a new one." I went to the shelf and grabbed a brand new vacuum and was able walk out with a brand new vacuum! I went ahead and purchased the extended warranty on the new one as well!

Well, worth the cost -- can'y imagine the shipping, the long wait, and the long telephone calls to handle a problem. Glade, Geek Squad is there for me -- exceptional turn around service, very friendly, very knowledgable, too!!! I get all my products with the Geek Squad protection to take the guessing out fall my products!!!!!!!!!!!

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

I was skeptical about buying the extra service but it was totally worth it. Definitely get it if you have little kids, my son broke the wheels off my Dyson vacuum and cracked the canister. I was easily able to replace it.

Bought the 2 year warranty with a Irobot vacuum and it stopped charging after a year of having it and they returned it no question asked made it super simple and will purchase there service plans with every purchase