Customer Ratings & Reviews

I purchased this and had to exchange a broken vacuum. The exchange was very easy but I was very irritated that the warranty doesn’t roll over to the new unit. Best Buy makes you purchase the warranty again. This isn’t fair and is completely greedy. Your car warranty doesn’t stop after having to use it to fix a factory default, neither should this warranty. If they continue this practice then the price of the warranty should be reduced by 75%.

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT

Great product it works amazingly well and I really enjoy this product

Never used it because i took the product back! But i always fill better if i buy off Best Buy to get extra warranty!

Never used it. Hard to tell if the experience is good or not

To be safe, since the product will be used many times in the 2 years, i wanted to be sure to get my money's worth.

Hoping I wont ever have to use this but I also hope it was worth the investment. Insurance is always good, right?

Always need geek squad when sending a few hundred dollar.

Hopefully next time around when I used a protection plan I won’t get a hard time trying to get my item fixed

3-Year Accidental Geek Squad Protection, have not used this service yet, looking forward for their service.

I like the bob but he gets stuck a lot but the price was good

I know it’s a good protection plan but we never had to use it with our vacumn or carpet cleaner.

Returned. Too loud and heavy for my wife to use everyday

If your product stop working like it is intended and you take it to Geek Squad, they have the choice to replace it instead of fixing it. I bought a BobSweep Dustin and the navigation was messed up after tasking it to mop. I took the unit to fix it but they told me the choice was to replace it, lost the Geek Squad protection because of this. I won't buy any more of these protections.

It was good at the start but, later on the power of it just left. It’s decent but, better opinions return and had zero issues with the Geek Squad service.

The Geek Squad Protection isn't really worth it because you still have to pay something if something goes wrong.

Having a protection plan comes in handy if anything ever pops up

At first, I loved the idea of getting this vacuum but after using it I wasn't the best option battery dies too fast, and lose the power while using the vacuum even tho is charged.

Too heavy and very awkward! This is one of the worst vacuum cleaners I've ever bought. Pros: Loved the suction and the dual brushrolls with the fins instead of bristles to have to cut hair out of. Cons: Everything else. Too heavy and extremely awkward to maneuver. Lugging this monster around was exhausting! Even to try to use it as a canister was terrible. It won't sit up, it has no feet and is rounded and continuously falls over and flops around all over the floor like a 50 pound fish. I tried to use the wand, but it was too long for what I wanted to use it for, so i tried to use just the hose, which would have worked for the job, except the vacuum cleaner won't run to use only the hose. It wouldn't turn on at all. I connected the hose back to the wand and it turned on, no problem. So the hose is useless too. I really, really wanted to love it, but it was so frustrating to use, i returned it.