Customer Ratings & Reviews

Won't replace now, new policy to send back to factory for repairs. 6 to 10 weeks wait and no promise problem will be fixed.

Not impressed. My problem wasn't listened to. So when the machine got sent off, it came back with the same problem. Made me feel stupid.

Sold to us when we really didn't need it. It's for three years which will expire before the five year warranty bt Shark is even up.

they seem to find a way to charge you almost as much as a buying a new one

I told everyone I don't care what the item costs. Get the accidental coverage you never know. Then you're going to sit there. Complaining that Best buy didn't take your returned item or your damage item when it went past. It's it's return policy and it went past it's manufacturer recovery policy so don't blame Best buy buy the coverage by the coverage. This coverage will replace your item. If they don't have your item, they'll give you the money back that you spent for it and you can use it to buy an alternative. If you have a controller from PlayStation which we know they drift Best buy will cover it and you can get a new one. Vacuums that leak. Guess what? I had it for a year and it was covered on the Best buy and guess what? All three times I purchased a protection plan and was issued a refund of my full amount minus the protection plan amount and it paid for itself.

They did a poor job installing the home theatre system and specially the fancy remote control - nothing but problems. Can never get through via phone.

Long wait time on the phone and dont get right cutomer services

Not good , not working in good condition. Need more force to push also didn’t pick the things.

Waste of money , I do not recommend geek squad services.

It’s not that great and I can’t return it I’ve only had it for five months and that sucks.

they would extend the existing support agreement. even told me best to just use the Hoover limited warranty

I waited 2 extra days to have to go to local best buy and return.

After a few weeks of purchasing, it stopped working properly!

Usually I love there products, but this core less vacuum, didn’t vacuum good at all. Not recommend

Love Love Love Love Love Love Love Love Love Love Love Love

IN SOME ITEMS IS OK BUT IN THE TV NOT RECOMEND BCAUSE IS BROKEN LOST WARRANTY.... IN CELL PHONES NO RECOMEND

Horrible service when trying to use the warranty from them

Don’t believe I purchased this . Will need to contact my Best but credit card ??????

Not worth it. Broke after two months of use……………..

Poor . Clean horrible. Terrible item Bdhdjdhdhd Jshdjdndkkd ndhkdkdkd nsjdjd