Customer Ratings & Reviews

Great product works well on carpet and floors, battery life could be improved.

Feel comfortable being able to make a quality purchase without risking breaking the item during use thanks to the gspr

Makes keeping device up and running an ease They are friendly and very knowledgeable to get you repaired

We own 3 of these iRobot Roomba vaccuums. We have 2 different models (this model has been 2 gifts). We love the self-emptying feature and that it can map out different rooms. We have it in our Home Assistant so with a verbal command it can go to that room and vacuum. It can also be scheduled as well. With Geek Squad protection it is an amazing quick exchange if something does go wrong.

No hassle, got my money since they did not have the exact product I bought two years ago!

I purchased a robot vacuum. Initially, it worked very well. However, it is not as good as the new robot vacuums in terms of mapping, obstacle avoidance, and cleaning. However, the Geek Squad protection covered my purchase With excellent customer support. This really gives customers peace of mind.

Geek Squad's warranty policy is absolutely worth every penny. Their commitment to customer satisfaction is unmatched, as they provide a hassle-free replacement service if your product cannot be fixed. With prompt and efficient support, Geek Squad ensures a seamless experience for their customers. Their comprehensive coverage for a wide range of products makes them the go-to choice for reliable warranty protection. I highly recommend Geek Squad for their exceptional warranty policy.

I will never buy another Best Buy product again without including the Geek Squad warranty service! I purchased a $350 Tineco floor cleaning machine in 2020 and in 2022, after heavy but normal use, a small part broke inside the water tank. We took it to Best Buy expecting to have them ship it off for repairs and instead walked out with a gift card for our full purchase price, including the cost for the warranty service, so that we could buy a brand new replacement! Beyond impressed with our Geek Squad experience!

I always use them with big purchases! Easily best!

Haven't had the need yet to use the protection plan but like the fact they have a 3 year protection plan for a good price

Great Product, ++++++AAAAAAAAAA we use it with no problem

For items that are super expensive, I always get the Geek Squad protection. If they can not fix a broken item, they promptly refund the purchase price so you can replace it. They are not the quickest, but they are reliable.

I love geek squad! I’ve always made sure to purchase the extra coverage for my purchases. They have always been extremely accommodating and mindful of my needs. They gone over and above to help me resolve any issues. In all the years and many electronics purchased (earphones to appliances and everything in between) they’ve never let me down. I always tell my friends and family to use them.

Bust Buy is the only way place I always get the extra geek squad protection. You don’t have to try and find a 3 year old receipt or call a 3rd party for warrenty. All info on their computer they either fix it right away or send to geek squad central. Usually just give you a credit for item plus geek squad plan. It’s a great way to do business you don’t have to fight with outside company just take it in and done !!

I purchased this protection package based on the Geek Squad brand. I trust that if there are issues, Geek Squad will honor them. I have not used this service for the purchased device yet.

Really great tech team!! They make getting tech support easy!

We used out protection we purchased to replace a Dyson that stopped working as intended. This was a super easy process and worth the money, in my opinion.

Well, worth the cost -- can'y imagine the shipping, the long wait, and the long telephone calls to handle a problem. Glade, Geek Squad is there for me -- exceptional turn around service, very friendly, very knowledgable, too!!! I get all my products with the Geek Squad protection to take the guessing out fall my products!!!!!!!!!!!

Excellent option, I will Advise to purchase Geek Squad Protection for every item you buy at BB

Amazing product to have and secured my Dyson and other small appliances