Customer Ratings & Reviews

Protection plan offered no protection. My item was" sent out" for repair not just replaced.no response after they sent email they needed more info even though the work order was clear, written by agent Corey. I made at least 20 to 30 attempts to call Geek Squad and was either on hold for at least 20 minutes and then was disconnected or left a call back number only to have them not call back

I purchased a protection plan on my vac October 2021. Vac broke and I returned it January 2022. The protection plan cost me 49.99. I was not refunded any of this when the vac broke in less than 3 months. Terms and conditions says you do provide a pro rated refund. Manager and employees of your Saugus MA location were rude and unaccommodating, then tried to get some help by calling customer service and they were worse. No corporate email to be found. extremely disappointed in Best Buy.

It’s too small… tried to make it work, but go bigger :/

Had 2 plans for 2 different Roombas that were the same model. I brought in the old one in right before it expired and they assured me it was in time but then they fulfilled my newer plan when they told me it couldn't be fixed. Now my new Roomba has an issue but since they used my new plan instead I now have no plan. The corporate support said there was nothing that they could do. Will never buy one of these plans again!

You need to buy this insurance for your product because it's better to have this for nothing, but the service is taking a lot of time to get a response

The vacuum is really good ,after a month using it starts getting problems,is overwhelming I pay a good amount of money for the best and only one month for return.

It just fine. Easily gets dirty and not easy to clean.

Took in vacuum because battery not keeping a charge, no longer selling vacuum we got…fine, upgrade is really expensive but Amazon has a battery we can replace ourselves for $20. No option to do that at Best Buy. Cancel our return and lo and behold the whole policy canceled at the same time. Glad we found our cheaper alternative…but hate we wasted the money in the first place.

I needed their service for a few items and it was a challenge that they did not complete. When they installed software to my computer, they changed the password without my permission or knowledge. When I brought my computer home, I could not log on. I called and was then informed that the password was changed by the tech. Who does that?

AGAIN THEIR 3 YEAR PROTECTION IS NOT WHAT IT USED TO BE, I STILL HAD TO PAY ABOUT $60 SOMETHING TO MAKE AN EXCHANGE.........

I purchased this and had to exchange a broken vacuum. The exchange was very easy but I was very irritated that the warranty doesn’t roll over to the new unit. Best Buy makes you purchase the warranty again. This isn’t fair and is completely greedy. Your car warranty doesn’t stop after having to use it to fix a factory default, neither should this warranty. If they continue this practice then the price of the warranty should be reduced by 75%.

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

Great product it works amazingly well and I really enjoy this product

IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT

Never used it because i took the product back! But i always fill better if i buy off Best Buy to get extra warranty!

Never used it. Hard to tell if the experience is good or not

To be safe, since the product will be used many times in the 2 years, i wanted to be sure to get my money's worth.

Hoping I wont ever have to use this but I also hope it was worth the investment. Insurance is always good, right?

Always need geek squad when sending a few hundred dollar.

Hopefully next time around when I used a protection plan I won’t get a hard time trying to get my item fixed