Customer Ratings & Reviews

Pending install. Is for next Tuesday. After that we will know

Friendly fast and accurate! They replaced a broken item

I spent $200 on this plan. I had to return the product after having it three months and not getting the expected result. I got back the purchase cost of the product, and no pro rated portion of the $200 plan was returned to me. I wasted $200 for an extended return period. This is the third and final time I will let a geek squad plan disappoint me. Geek Squad has the most twisted and cruel policies I’ve ever had the displeasure of encountering.

The wait time for sending products off instead of replacing is horrible

Bought irobot i7+ and 4yr protection plan. Less than a year, my irobot was damage so I brought it to BestBuy for repair. They send it to manufacturer. Manufacturer was not able to fix it. Best buy decided then to exchange it with store credit and cancelled my 4 yr warranty. I was expecting that the manufacturer warranty should kick in first before the GeekSquad warranty. Ended up buying the 4yr accidental warranty for nothing.

This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.And insurance don’t want help me

Sweet warranty that I'm glad I don't have to worry about.

Hopefully will cover everything salesperson said it would.

The iRobot mop lasted only a few days after my service contract expired. I feel ripped off

Haven’t used yet but def worth getting in case have too

I loved using my protection plans but then they have not helped me out since I was hospitalized due to illness and COVID, I missed the date for my policy to fix my cracked screen and they will not let me bring it in one last time.

This coverage is a joke. Anytime I asked for help, they told me I needed to take my product to another branch that far away, and I could not go there easily. This happened to my friend too. They always say the nearest branch to you doesn't have this kind of service. No matter when you locate they keep tellin g you this .

HORRIBLE, DOES NOT CLEAN DOES NOT KEEP A CHARGE. BUYER BEWARE

Ive had issues with geek sqaud before and it wasnt good

Very poor! I got a vaccum and mop and I got 2 years geek ! Then my vaccum robot broke down a month after purchased! I bring to geek squad they said they cannot fix it so I could only do store credit or exchange but my geek squad will be void! So crazy after 1 month I lost 100 dollars in geek squad!

We didn’t receive much help…we had to looks for someone to help with the purchase

I bought a 5 yr protection plan for an expensive vacuum. Four months later it breaks so I brought it back. They replaced the vacuum with no issues. The Associates that helped me were very good. However, I’m told that now, I have to purchase a new protection plan? That the one I bought 4 months ago won’t cover the vacuum I just had replaced.

This vacuum is a piece of poop! They say spend more to get more! Ha! Not even a couple months....and we don't even have much carpet...stopped sucking smelled like burnt belts....really...sorry they made me change my wording

Telephone geek squad is terrible you get transferred a million times and no one speaks outside of script. May as well be a computer answering the phone not helpful for my damaged product

Geek squad used to be good. Not anymore. Phone support takes forever and is unresponsive. most stuff has to be sent away, so you lose your computer for a month. And they won't work on any appliance over 5 years old. I will never renew this plan again.