Customer Ratings & Reviews

Great warranty and pice of mind to own and cover essentials. The only bad If coberd item fails withing zero, or any months of the 36 months. Plan is always full price.

I haven't used geek squad yet. I'm hoping they will fix my problem when I have one

I called Geek squad a month of go to have my product repaired. I was on the phone for almost to hours, I was transferred to a total of 4 people. The last person I was transferred to was supposed to schedule an in-home repair he put me on hold and then hung up on me. The agent prior to him reassured me that they can have someone come out to my home due to my disability. Now I’ve called back and all of a sudden I now have to bring it into the store. They can’t even accommodate me due to my disability and that is so unfortunate. Where is the compassion and empathy?! So now I’m going to have to lug a big ol carpet cleaner on the bus to get it repaired. Wow Geek squad! I think I’ll just order another carpet cleaner from Walmart.

Im juat hoping that if something is going to happen to my carpet cleaner it will be while i have this plan. Ive wasted money on insurances ive never used or needed

Bought Bobsweep but I had to return it so I really didn't have chance how much these guys would have helped me but my friend have a protection plan and he said this was helpful to get

We bought the dyson V11 April 2020 and today Oct. 17 the vacuum will not turn it self off (this started happening last couple months already) and the connection on the tube to the main head broke. So less then 6 months the vacuum would not turn off sometimes and the tube connection broke. We also have the 5yr geek squad protection. Went to exchange today and had to pay. Why should I have to pay to exchange this? Now we've lost even more money. Shouldn't Best buy had just warranty us at the store exchange for a new one and continue on with our geek squad? But no, Either we use our geek squad warranty which is only a 1 time use. Then I would've gotten a new one without being charge. Plus that no more protection and we've only had the vaccum for 6 months. So now we have to pay the difference for the new vacuum and to keep the Geek Squad. Total rip off imo. You buy a warranty so you don't have to pay again but this time I did. Previous year we had two Dyson ball animal 2 die on us and we did have the geek squad protection as well. They were all free of exchange and kept us the geek squad. This is different not happy at all that we had to pay.

Geek squad was unable to repair my problem a replacement would take 2 weeks. I. Ended up spending more money on a different brand because I did get a refund however I had to buy a whole knee warranty again. So it’s not truly 2years it’s 1 incident for up to 2 years and the product still had warranty only had it less than 6 months. I don’t feel good about the outcome of purchasing or using the warranty

Protection plan offered no protection. My item was" sent out" for repair not just replaced.no response after they sent email they needed more info even though the work order was clear, written by agent Corey. I made at least 20 to 30 attempts to call Geek Squad and was either on hold for at least 20 minutes and then was disconnected or left a call back number only to have them not call back

I purchased a protection plan on my vac October 2021. Vac broke and I returned it January 2022. The protection plan cost me 49.99. I was not refunded any of this when the vac broke in less than 3 months. Terms and conditions says you do provide a pro rated refund. Manager and employees of your Saugus MA location were rude and unaccommodating, then tried to get some help by calling customer service and they were worse. No corporate email to be found. extremely disappointed in Best Buy.

It’s too small… tried to make it work, but go bigger :/

Had 2 plans for 2 different Roombas that were the same model. I brought in the old one in right before it expired and they assured me it was in time but then they fulfilled my newer plan when they told me it couldn't be fixed. Now my new Roomba has an issue but since they used my new plan instead I now have no plan. The corporate support said there was nothing that they could do. Will never buy one of these plans again!

You need to buy this insurance for your product because it's better to have this for nothing, but the service is taking a lot of time to get a response

The vacuum is really good ,after a month using it starts getting problems,is overwhelming I pay a good amount of money for the best and only one month for return.

It just fine. Easily gets dirty and not easy to clean.

Took in vacuum because battery not keeping a charge, no longer selling vacuum we got…fine, upgrade is really expensive but Amazon has a battery we can replace ourselves for $20. No option to do that at Best Buy. Cancel our return and lo and behold the whole policy canceled at the same time. Glad we found our cheaper alternative…but hate we wasted the money in the first place.

I needed their service for a few items and it was a challenge that they did not complete. When they installed software to my computer, they changed the password without my permission or knowledge. When I brought my computer home, I could not log on. I called and was then informed that the password was changed by the tech. Who does that?

AGAIN THEIR 3 YEAR PROTECTION IS NOT WHAT IT USED TO BE, I STILL HAD TO PAY ABOUT $60 SOMETHING TO MAKE AN EXCHANGE.........

I purchased this and had to exchange a broken vacuum. The exchange was very easy but I was very irritated that the warranty doesn’t roll over to the new unit. Best Buy makes you purchase the warranty again. This isn’t fair and is completely greedy. Your car warranty doesn’t stop after having to use it to fix a factory default, neither should this warranty. If they continue this practice then the price of the warranty should be reduced by 75%.

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

Great product it works amazingly well and I really enjoy this product