Customer Ratings & Reviews

Took in vacuum because battery not keeping a charge, no longer selling vacuum we got…fine, upgrade is really expensive but Amazon has a battery we can replace ourselves for $20. No option to do that at Best Buy. Cancel our return and lo and behold the whole policy canceled at the same time. Glad we found our cheaper alternative…but hate we wasted the money in the first place.

I needed their service for a few items and it was a challenge that they did not complete. When they installed software to my computer, they changed the password without my permission or knowledge. When I brought my computer home, I could not log on. I called and was then informed that the password was changed by the tech. Who does that?

AGAIN THEIR 3 YEAR PROTECTION IS NOT WHAT IT USED TO BE, I STILL HAD TO PAY ABOUT $60 SOMETHING TO MAKE AN EXCHANGE.........

I purchased this and had to exchange a broken vacuum. The exchange was very easy but I was very irritated that the warranty doesn’t roll over to the new unit. Best Buy makes you purchase the warranty again. This isn’t fair and is completely greedy. Your car warranty doesn’t stop after having to use it to fix a factory default, neither should this warranty. If they continue this practice then the price of the warranty should be reduced by 75%.

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

Great product it works amazingly well and I really enjoy this product

Never used it. Hard to tell if the experience is good or not

IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT

Never used it because i took the product back! But i always fill better if i buy off Best Buy to get extra warranty!

To be safe, since the product will be used many times in the 2 years, i wanted to be sure to get my money's worth.

Hoping I wont ever have to use this but I also hope it was worth the investment. Insurance is always good, right?

Always need geek squad when sending a few hundred dollar.

Hopefully next time around when I used a protection plan I won’t get a hard time trying to get my item fixed

I like the bob but he gets stuck a lot but the price was good

3-Year Accidental Geek Squad Protection, have not used this service yet, looking forward for their service.

If your product stop working like it is intended and you take it to Geek Squad, they have the choice to replace it instead of fixing it. I bought a BobSweep Dustin and the navigation was messed up after tasking it to mop. I took the unit to fix it but they told me the choice was to replace it, lost the Geek Squad protection because of this. I won't buy any more of these protections.

I know it’s a good protection plan but we never had to use it with our vacumn or carpet cleaner.

The Geek Squad Protection isn't really worth it because you still have to pay something if something goes wrong.

It was good at the start but, later on the power of it just left. It’s decent but, better opinions return and had zero issues with the Geek Squad service.

Returned. Too loud and heavy for my wife to use everyday