Customer Ratings & Reviews

This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.And insurance don’t want help me

Sweet warranty that I'm glad I don't have to worry about.

The iRobot mop lasted only a few days after my service contract expired. I feel ripped off

Hopefully will cover everything salesperson said it would.

Haven’t used yet but def worth getting in case have too

I loved using my protection plans but then they have not helped me out since I was hospitalized due to illness and COVID, I missed the date for my policy to fix my cracked screen and they will not let me bring it in one last time.

This coverage is a joke. Anytime I asked for help, they told me I needed to take my product to another branch that far away, and I could not go there easily. This happened to my friend too. They always say the nearest branch to you doesn't have this kind of service. No matter when you locate they keep tellin g you this .

HORRIBLE, DOES NOT CLEAN DOES NOT KEEP A CHARGE. BUYER BEWARE

Very poor! I got a vaccum and mop and I got 2 years geek ! Then my vaccum robot broke down a month after purchased! I bring to geek squad they said they cannot fix it so I could only do store credit or exchange but my geek squad will be void! So crazy after 1 month I lost 100 dollars in geek squad!

Ive had issues with geek sqaud before and it wasnt good

We didn’t receive much help…we had to looks for someone to help with the purchase

I bought a 5 yr protection plan for an expensive vacuum. Four months later it breaks so I brought it back. They replaced the vacuum with no issues. The Associates that helped me were very good. However, I’m told that now, I have to purchase a new protection plan? That the one I bought 4 months ago won’t cover the vacuum I just had replaced.

This vacuum is a piece of poop! They say spend more to get more! Ha! Not even a couple months....and we don't even have much carpet...stopped sucking smelled like burnt belts....really...sorry they made me change my wording

Telephone geek squad is terrible you get transferred a million times and no one speaks outside of script. May as well be a computer answering the phone not helpful for my damaged product

Geek squad used to be good. Not anymore. Phone support takes forever and is unresponsive. most stuff has to be sent away, so you lose your computer for a month. And they won't work on any appliance over 5 years old. I will never renew this plan again.

My dyson v10 animal battery stopped taking a charge after only 8 months. When i brought it back to best buy where i also got the protection plan... but they no longer have the v10 and their solution is for me to just do without a vacuum or buy a more expensive vacuum or store credit which does me no good.... what's the point of a protection/ replacement plan that does niether....

I took vacuum in for repair and was told that they didn't repair would have to replace with same item or refund. Would have to buy new warrenty on replacement. I purchased 5 year warrenty and only used for less than a year. I basically paid $70 to use my vacuum for a year. BIG RIP OFF!!!!! Would have been more worth it if it had been a few years!

Difficult to find an agenda. When you call it takes a long time to get through it. Agents are not always customer friendly and they sometime don't know what they are doing.

I don't put much stock in protections that change into arbitrary when I need them.

I purchased this on a iRobot vacuum cleaner. I was told of the vacuum cleaner was ever defective to simply return to the store for a replacement... no questions asked. When the product stopped working I returned it to the store and was told I’d be better served to contact the manufacturer to file a warranty claim.