Customer Ratings & Reviews

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

Not one for much with warranties because they always seem to have so many terms. This warranty provided by the Geek Squad seems like the real deal a no worry warranty backed by Best Buy. I used this warranty in the past and was happy with the service

Hopefully I never have to use my geek squad protection, but I have peace of mind knowing it's there if I ever need it! I've been shopping at Best Buy as long as I can remember and they've always treated me good!

Fast and easy and on time gʻgggggggggggggggggggggggg

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Brandon and ? were very professional and efficient. Excellent communication and instruction.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

I love being protected for 5 years! Big purchases that may be expensive to repair or replace through no fault of mine is covered so I’m happy!

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

I had one year left on this extended warranty which really paid off about a year ago when I returned to my summer and found my 75" Panasonic dead. The first technician who showed up was less than friendly, though in all fairness, did a good job of the initial installation, when I got my regular Geek Squad tech out to finish the job, everything worked out beautifully.

I think this is on my sound bar and hopefully I will never have to use it but glad to have peace of mind knowing if I do I can bring it in and they will take care of it.

Invested in a TV protection plan! Well worth just in case!

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

I was happy with Insignia 50" bought two, one went down a year later, glad I purchased a warranty! I would purchase purchase again only with warranty. I purchased two 50" Samsung's that lasted 2 and 3 years that didn't have warranty. I have a 48" Panasonic Plasma from 2008 that's still strong. I have family and friends that own Insignia for years with no issues. Bottom line, luck of the draw, buy a warranty!

They were fast professional and courteous and explained everything to me.

Geek squad protection at a price that was reasonable to the price of the item purchased. One of those thing you buy that you hope you never have to use. But there is peace of mind knowing it's there to protect our new TV.

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

Geek Squad has been great! after 4 years with no trouble, they came out 3 times and finally replaced my TV. No complaints!

Geek squad lives up to its warranty good value. geeks forever

I've only had to use the geek squad a couple of times. And each time they we very helpful.