Customer Ratings & Reviews

Can’t really say much but I do know they honor their service and they do get things fixed. If they don’t they will replace a new item so I can say the service is.

So easy and worth it! 5 year protection plan on a Hi Sense tv, it lasted about 4. 2 phone calls and 3 days later, brand new TV delovered to my door and they hauled away the old.

Peace of mind in case a product becomes a lemon. Anything man made eventually crumbles. Protection plan are a must. Helps save money when you need to get a replacement or fix on an expensive product.

The service is great without worrying about breaking in the future

I always get geek squad protection on my larger ticket items. It gives me piece of mind!

I urge everyone to consider an extended warranty thru Geek Squad. I recently had to make a claim on my 60" and since they didn't make my particular model any longer, they replaced it with a 65" yaaaa!

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

Very professional and and all questions and concerns.

Had problems with my SHARP TV Remote, THREE YEARS after TV purchase. Only ONE PHONE CALL, to GEEK SQUAD, and a Brand New Remote was at my Home in JUST A FEW DAYS! No Hassle + GREAT SERVICE! Super SUPPORT, 3 years AFTER TV PURCHASE! Thank You Very Much. GREAT JOB!

The agents brought it in but I didn’t have them mount it

The greets squad extended service gave me five years, a piece of mind on a major purchase. They were professional about the install, and making sure everything worked properly before they left my home.

I always purchase the Greek squad agreement when I purchase televisions as the manufactures warranty does not include shipping and at times the service is not very good. I have found that the geek squad service backs up the purchase of the TV really well.

Great experience with the store. Definitely returning go to this store more often

The Geek Squad unpacked my 65" Oled TV & set it up so fast I couldn't believe it. They explained the actual TV set up to me as they were connecting it to my supplier. The two squad members seemed to enjoy their jobs as well as explain everything to the customer. They even took the empty cardboard box with them. What more can you ask for? They are great.

Great protection plan for my Samsung TV. Grabbed the the twobyear plan.

This service is a must when you buy a BIG tv. They will pick it up and bring you a new one Mine is 100” and heavy

My old Samsung 4K 75-inch TV started having white spots in the display after 5 years of regular use. Thanks to this protection plan I was able to replace it with whatever's new out there, without needing to pay an arm and a leg and just paying the difference. This protection plan saved my life, I definitely recommend considering it!

It's piece of mind to purchase this protection plan. TVs are much more complicated these days and require a skilled technician to remedy a problem. I've got this backing with this plan.