Customer Ratings & Reviews

Hopefully I don't have to use it but am covered if I do

The only reason I buy from bestbuy is because of the value of their warranty the techs are amazing when they come out and usually come out and fix items on their first try unless they have to order parts but if they can’t fix it they don’t play around they will get you into a new product to keep your life going!!!!!!

Bought the protection plan incase the unthinkable happens to an open box item

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

Great service. They chose to replace my tv rather than fix. Got an upgraded tv at no additional cost. Team that brought the new tv to my home was very punctual and communicative through the process. Highly recommend

Did not order this set up service. Was informed that this is a much better warranty and that you stick by it as Amazon does not stick by their warranties.

Worry free protection. Never know when things can and will go wrong.

I haven't used the 5 yr warranty and I hope I don't have to.

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

Greek squad always available and helpful for all my items and they are very knowledgeable

I don’t remember what this geek squad is for but it’s always good

Get the warranty, it's worth it. So easy and quick! Thanks for the excellent costumer service! Called on a friday, for our tv malfunction, they replaced the very next day!

Geek squad is always the goat of all warranties. They always take care of any issues.

The Geek Squad unpacked my 65" Oled TV & set it up so fast I couldn't believe it. They explained the actual TV set up to me as they were connecting it to my supplier. The two squad members seemed to enjoy their jobs as well as explain everything to the customer. They even took the empty cardboard box with them. What more can you ask for? They are great.

I purchase Geek squad protection on just about everything and it has ALWAYS been worth it. It makes everything easier and I always get great service if anything ever happens to my electronics.

Denise was very professional and knoedgeable about the claims process and made it very easy.

Great protection for my tv for a reasonable price. Best thing is you can bring it in and they will fix it in store or give u a new tv or store credit if they’re not carrying the same model anymore

Definitely protect your stuff people. With all the tech we have you should know by now that things break and or stop working for no reason sometimes.

Recommend service protection. On cheaper products. Phones require a extra payment to fix product. I have $1200 phone with a cracked screen and they want $250 and phone before replacement. Leving me without phone till repair nd $13 a month charge every month. I got warranty so I wouldn't have to pay more money if it breaks. Hd screen protector put on nd qll of sudden i have cracked screen. I think he did it putting on protector. I should have watched him. Cracked in corner

I trust geek squad. I paid it once and im guaranteed to be stress free