Customer Ratings & Reviews

Without the 5-year protection plan, we would have had to pay full price for a replacement TV when the old set stopped working.

A must have investment on all BB products, electronics, wearables etc. Without that, you should order from Staples or other brands. The beauty of BB is Geek Squad.

I knocked my TV over, it shattered. I'll not buy another piece of technology without a plan.

Haven't needed it yet and hopefully never will. After previous TV issues it's good to have though.

Used my extended geek squad warranty Since chipboard was not replaceable!

The squad associates are very skilled & they explain very well.

Always buy extended warranty for electronics, now days expect 2 -3 of working service after that extended warranty will cove you and you will be happy you bought it.

Usually I always recommend these plans but if you mount the TV, you probably don’t need one. This plan also doesn’t cover punctures to the screen. Think twice about buying because a Samsung tv is usually very high quality

They set up my TV and show me easy settings. Also in store they helped me reset my laptops and explained me all the problems my laptops had. They are kind, honest and trustworthy people. Thanks

I always get geek squad protection with every electronic I purchase at Best Buy. It's been invaluable for my son's tablet. Kids are tough on devices, so being able to trade one in for new if he drops it has been a huge money saver.

Absolutely the perfect piece of equipment. Works great, priced right, great customer service from the manufacturer if needed. AAA+++!!!!

This is the most money Iv ever spent on a TV so getting the protection plan seemed like a no brainer

I wouldn't be without the Geek Squad, they are just stellar at the service they provide. Very knowledgeable

Always good to have this service and a warranty on your products you buy.

With every purchase I also a buy a geek squad warranty so when something happens they will come to the rescue when I need help. So far in the last 8 years so far so good.

I always get geek squad protection whenever I buy something high ticket. Geek squad has never let me down. I will purposely price match at Best Buy so that I can get this service.

I have used the Geek squad service before and I had a good experience; they took care of my issue in a timely manner!

With Sony’s manufacturer warranty at only 1 year; I have piece of mind knowing the Geek Squad gives me a 5 year warranty at the cost of $46 each year or $229 total. For a $1000+ tv if you have the extra money, go for it!

totally worth the price for me its a must everytime i buy something at best buy because its so easy and they are always nice to either help you fix it or get credit for something else

Best protection you can buy but i hate how best buy changed up their policy. Very few items and be renewed. I think it's works out for best buy now instead we the customers..