Customer Ratings & Reviews

I was disappointed with the service that I paid for on my washer and dryer. I called several times letting them know that the steam kit hadn't been placed on my dryer. Instead of just sending out a tech, I had to argue for days to get refunded. Mind you I had a zero balance and purchased several large items with extra warranties, I'll never make that mistake again. They don't want to honor the extra warranties.

Purchased the plan for my new TV. I believe it’s better to be protected than not to be. You never know, if it stops working, I have backup.

Bought a new TV & decided to get the Geek Squad service coverage just in case.

Purchased the plan for my new TV. I believe it’s better to be protected than not to be. You never know, if it stops working, I have backup.

I think the price is a little steep. I would hope that there would be a bit more dependability in the products and that protection services wouldn't cost so much

Awesome service. Quick and easy service and handled it without question.

I have only used the plan once for my television and customer service was great. There are two things that could be improved which are the price, it is a little expensive for certain items, and protection against drops or spills for televisions.

I like GS warranty, worth the cost. Repairs are done well.

always get geek squad for my products. has been a life saver at times

Nice to have piece of mind that my TV will be covered for extra years. Have used the service before and it was well worth it.

WILL HOPEFULLY NEVER HAVE TO USE IT. I DID HAVE ONE ON MY LAPTOP AND IT SAVED ME A BUNCH OF MONEY WHEN IT NEEDED TO BE REPAIRED TWICE.

I feel secure with the feel squad. Protection plan. I like to have my products checked out once a year and if I ever have a problem the geek squad is available to me on line or in store.

Everything was delivered and installed quick and very effectively!

Havent used my geek squad services yet..but i did once before on another tv bought from best buy

Great addition to my TV purchase. I'm thrilled to know if I have any technical questions or problems I have a resource to get help from.

I love Best Buy's warranty's this is the main reason why I purchase my electronics from you.

This is a must when buying a big package and who doesn't like a seceding set of eyes and help reinstalling stuff on the hard drive

The Geek guys did a great job installing the TV and setting it up. Guys are neat and work well to get the job done quixkly.

I had to visit Geek Squad because my Portable Hard Drive corrupted. I am an Online Radio Entertainer, a Videographer and a Photographer. All my files were this drive. The staff was very knowledgeable about the different plans that Geek Squad offers.

Best Buy gave me up to 45 days from purchase to add the Geek Squad protection plan. Two weeks after purchase I decided it was best to cover my OLED TV.