Customer Ratings & Reviews

Reviewing a product protection plan. I hope I don’t have to use it

Haven’t had to use it (knock on wood) and hope it isn’t needed for the life of the TV. Nice to know it’s in place if needed.

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Ok so shortly after I set up my new Sony 65” 4K tv I found that I couldn’t hook it up to my receiver because being an older model it had no HDMI connections. Before setting out to buy a new one I decided to call in the geek squad to see if there were other options. It just so happens that I did have an optical connection for a cable and he had one with him too. It enabled me to utilize my sound system but only to about 80% of its capacity because the HDMI cable Carrie’s so much more capabilities with sound. So I’m using it like this for now until I can get a new receiver. Trouble was I had to pay for the cable because it wasn’t covered.

Had to return a 32" that was under warranty. Fast and quick service.

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

This the best thing you can buy with tv always worth it

Best tv I've bought. No issues. Easy to use. Love it

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

The Geek Squad service was great, quick and efficient. I will definitely be buying the protection plan again!

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

This is our second TCL 50" tv and it is the best ever.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Lg Oled cx 10 mother board died after 13 months called bestbuy because i had a 2 year warranty i bought no problems guy came out seen what the problem was came back a week later had to order the part And it was fixed that easy i just purchased a Samsung neo Qled QN90A i bought a 5 year bestbuy warranty piece of mind is the best you dont want your $1600 dollar tv breaking with no warranty after Samsung 1 year warranty is over.

I will never buy my electronic from any place else. They price match.

Whenever I buy a tv I always make sure I get the 5 yr warranty. It always comes in handy