Customer Ratings & Reviews

As electronics get more and more complicated and how susceptible they are to conditions it give me peace of mind. I recently had a 50" TV repaired in home by Geek Squad on the plan. They were quick, efficient, and fixed the issue. Without this plan I would have been out an expensive TV after only 2 years. I don't get this on everything I buy. But I buy it on a lot of electronics. I don't always use it. But without it I would have been out more money than the plans cost me.

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

Very reliable and software updates are quickly installed

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

Very knowledgeable and friendly, answered questions so that I can understand more about Tech. I was able to set up myself, thanks to them! Really like BEST BUY, thats why i puchased my second TOSHIBA FIRESTICK from there.

I’m confused about the returned note… geek squad guys requested for the exchange of the tv… we end up getting a different tv and paid extra and that’s fine but was told we can’t transfer the protection we paid extra to this new tv… we paid for 5 yrs protection and it’s only over a year and problem arises..

You only need to read the terms and features for these Geek Squad warranties to see how beneficial they are on top of your manufacturer's warranty. Above and beyond. Most of us carry the insurance plans for cell phones each month as a "what if scenario," this is no different for high end home entertainment equipment. For less than cellular insurance and no "deductibles," this is a must have piece of mind. Better to have and not need, than to need and not have.

We purchase the extended warranty for additional protection for our large TV

Great warranty for all my BestBuy tvs I always get geek squad

It such a peace of mind to have Geek Squad support. I've used them twice and they were a live saver. I use the Miami Beach location and they are very professional - prompt service. VERY Satisfied.

I would always recommend geek squad protection its the best they always take care of me good value

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

I purchased the 5 year protection plan on a previous tv. At 4 years and 11 months, the picture started to go out. Geek Squad was fast to come out and diagnose. Unfortunately, they didn't make the part anymore to fix it, so they gave me a gift card for a comparable tv that is 5 years newer. It was a no brainer to buy this protection for my next TV.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

I had the 5 year protection plan on my GX 77” oled and had issues with the tv. Geek squad tried a repair which didn’t work so they replaced the tv with a new G3 77” oled. I would recommend this plan (which I got again on this tv)

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.