Customer Ratings & Reviews

My husband mounted de rack and TV in the lining room. Love it

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.

I got this tv with the warranty to my 1st tv due to it breaking, geek squad was awesome, very easy with the help, recommend everyone getting geek squad protection.

Excellent help but sometimes there is a long waiting period for service to be completed.

I love this tv..Picture quality is beautiful. The sound is wonderful

Highly recommend signing up for the Geek Squad. Whenever I have tech issues, I can easily contact them and get help over the phone or make an appointment to see someone in person. They really do help you try to resolve computer issues and answers your questions. I also contact Best buy corporate for geek squad help and everyone was so professional and nice.

Always excellent make sure that everything is taken care of. A very flawless customer service as well

I hope I don't use this service but it seemed cheap to buy the insurance just to be safe.

Great product !! Hope I never have to use it, but good to have.

The agent explained how my tv works and took their time to answer any questions I had before making a purchase.

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

i have never used this service before and i hope i don't

purchased for peace of mind sending that much money

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

Always purchase the protection. It’s quick an efficient

Growing up we always had the talk to use protection and I use the same concept for my TV purchases. Using protection gives you the peace of mind that you can do anything and if something goes wrong you have protection.. Sometimes I feel like my TV spys on me but I consider it a friend because I spend all my time with it.. Things are getting serious so pick your protection plan wisely, you may want so settle down.

OLED is the way to go for amazing picture quality. The display is very thin, but thenbase is the heaviest part. Keep tyat in mind if you wallmount it. Habe a second person with you to help.

For expensive items that are new to the market, this is a good deal! My 77 inch TV’s display developed a burn-in after using it for three years and following all guidance to prevent burn-in. This service provide a not question replacement!

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

The service is good and they are very professional.