Customer Ratings & Reviews

Well worth it for certain item levels. Very useful option for peace of mind. Since Samsung doesn't think much of their products and provide a minimal warranty I got this to be safe. My last tv has lasted well but the next one failed in less than 2 yrs. I Showed them the issues and they instantly gave me full credit of purchase price. Too bad they don't consider a sale price when giving credit. I had to pay out a little over $100 to get an exact replacement with the current model since there were no sales at the time.

A must have if you are going to purchase any electronic device! I originally purchased a Hisense 75" flatscreen TV that a little over a year later, the backlighting went out on half of the TV and right before Super Bowl Sunday...sad day... Though I wasn't pleased with customer support when trying to find a way forward over the phone, I eventually was able to get in touch with a Geek Squad representative via the chat (recommend going this route). He was able to locate my purchase, and inform me that my TV would be replaced and at no charge due to the inadvertent issues! Protect your investments! You deserve to be compensated for items that you pay for and don't work to specs!

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

Awesome protection that was available when I purchased the TV

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

Used this insurance program and had no issues receiving benefits.

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out

Glad to have this for a piece of mind! Have heard great things about the service!

Feel a great sense of security knowing I have the added protection from anything happening

Also great with geek support and call them and help u set up Tv

So far we haven't had to use this, but we have in the past for products and have always been happy.

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

Good to have coverage for the electronics. Geek squad pricing is great

I think it is worth getting for a peace of mind if anything should go wrong

I always purchase the the protection package. They stand behind the product they sell

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

Geek Squad is awesome! Great, friendly service!!!!

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.