Customer Ratings & Reviews

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

Geek Squad is always great to have! They will save you so much money in repairs.

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

Great purchase, great service. Easy to schedule service.

I didn’t use the geek service for my installation of my tv.

Worth every penny. Best buy has the best warranty hands down.

The tv was a very reasonable price, the quality is great, easy to use

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

A must have if you are going to purchase any electronic device! I originally purchased a Hisense 75" flatscreen TV that a little over a year later, the backlighting went out on half of the TV and right before Super Bowl Sunday...sad day... Though I wasn't pleased with customer support when trying to find a way forward over the phone, I eventually was able to get in touch with a Geek Squad representative via the chat (recommend going this route). He was able to locate my purchase, and inform me that my TV would be replaced and at no charge due to the inadvertent issues! Protect your investments! You deserve to be compensated for items that you pay for and don't work to specs!

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated

For all my tvs over 40 inches, I always invest in a warranty. So far the warranty has been a life saver. I love the fact that Geek squad will repair tv 40 inches and over in home. They will 1st troubleshoot with you. If problem still persist. They will order parts to your home. They will come and work on tv at home. If they can't fix tv, they will offer you another tv. If tv is not available, they will upgrade you to next available one.

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

Delivered as agreed. Great communication from day one

They are awesome I haven’t needed them for this tv but have used them many times in the oast

Extremely recommend this service and Best Buy is amazing at helping you through the process

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.