Customer Ratings & Reviews

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Some times it is better to to on the safe side. I have had several people I know have trouble with the T V they purchase and since this was an open box item ( evidently purchased and used to watch the super bowl and then returned based on the active account I discovered on the T V ) I wanted to play it safe and went with the warranty . SO thst if some difficulty does happen I should be in good hands for repair or replacement.

I always practice what I preach. That is, when buying electronics or appliances always purchase an extended warranty. It's worth the investment. Get it for the maximum time that Best Buy offers. You won't regret it. At least I haven't yet. I had a lot of items go down but with that extended warranty, I would just call and the problem would be solved quickly.

And he's always a good thing to purchase the protection plan.

Worth the extra money was able to get my broken tv replaced

I decided to buy this insurance because the first TV that I bought get damage and start giving problem after 2 months, because it was on guarantee I was able to return it back . I decided to buy another brand that I have been using all my life and wanted to made sure that the problem will not be repeated on this one

Fast and easy. Bought with my other tv and was replaced fast no issues

I had the protection on my old TV and I'm glad I did! MY TV broke 4 months after my original warranty ran out. I called them and they came out to fix it, they had to order a new board. They came back 2 more times, and they couldn't fix it, so they gave me another brand new TV. tv

Agents came in assessed my TV and because it was under created a ticket to have it exchanged for a working and newer set. I purched an extended warranty for the new TV as well. It is a financial lode saver.

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

I bought a new Q-LED TV, Blue-Ray Player, Wireless Router and Surge Protector, I also have my Computer, Cable Modem and all My Networking Devices Connected To a Surge Protector. Its all covered by the 5 year Standard Geek Squad Protection Program.

This plans are the best never have trouble returning a defective item love this Best Buy plans.

This purchase was a great idea when buying my laptop.

I love Best Buy, they have the best insurance policy for their products!

They were backed up so I had my son in law install and set TV up

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

I hope I don't have to use the 5 year protection, but it's worth it for my new 77" tv