Customer Ratings & Reviews

I bought this for insurance for my 98” television. It is a little pricey but the coverage is good and it would pay for itself with one call.

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

Love it all the way i really recomend u guys to all

Great store love it great prices and discound and the sale person always try to help you the best they can.

I like the Geek Squad . Great product that met my needs.

We purchase the extended warranty for additional protection for our large TV

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

No problem with service. Haul away old tv. Drivers were f3.

BEST DARN WARRANTY YOU CAN GET Never had any problems

Love his TV works great and great price and service plan

Haven't had to use yet, but it is a great value to buy with electronics

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

Peace of mind with this Geek Squad protection. Would not want to have to pay more for in home repair for time and $$ to ship it somewhere.

Did not have the Geek squad hang my TV. Did it myself.

Always buy the warranty. Bought it for an LG we used to have and glad I did cus that tv took a dump on me. Best Buy made it easy to replace

Same as the last time this is my second time dealing with geek squad replacements. They kept replacing the board which DID NOTHING!!! i was without a tv for almost 2 months . I had to rent a tv for 89 a month until they said they needed the board to fail 3 times instead of giving a replacement. So it was a 1500 dollar tv the reciept showed every main board was 1199 so they spent 3 times the tv's cost in repairs plus whatever it cost the truck and workers and then the 4th time when they picked up the tv and dropped off the other. This is crazy and if they just stopped this weird policy i dont know if its made up or what because it was the same guy every time i do not know if he was just saying this to pocket the money or what but its a crazy thing to do keep putting something that does nothing to fix it 3 times and wasting money and everyones time and making me have to rent a tv for a month. Honestly the only reason i give 2 stars is becAUSE they finally gave me a new tv what the old one was worth.

I had a tv that the back panel had burnt up suddenly. No issues with getting a new tv to replace the one that back panel burnt up. Would recommend Geek Squad protection.