Customer Ratings & Reviews

I had an issue with my TV. Tje replacement parts were unavailable. My TV without was replaced without a deduction for depreciation and without hesitation.

[Employee of bestbuy] Amazing people. Great service. They fixed my 2 year old laptop in a day.

Worth it, no matter what product you purchase. Best buy is the only one who covers burn-in.

Because we got this TV for my parents, we thought it wise to get them the protection package as well! Am grateful we have that safety plan in place for whatever might happen!

Geek squad service has been very helpful and and they know their stuff. I recommend their services.

The Geek Squad delivered and installed the TV without any issues. They were very efficient in installing the mounting bracket (through stacking stone). They cleaned up afterward very well. They spent time instructing us on the use of the new TV. They hooked it up to our VHS/DVD player as well without additional charge. Nice job!!

Hopefully I will not need to use this service, but it is always bestto be prepared and it covers 5 years, so that is great.

The best surround sound hands down. You will not regret it, looking into purchasing one for bedroom.

For most products I don't buy extended warranties or insurance. The price of the insurance is usually high enough that you might get a new appliance or device cheaply enough to take the risk. But for big screens and computers I get protection to protect me from the hassle of a dead on arrival unit or dead pixels or accidental damage. It is not just the unit price, but the reduction in time required to navigate the replacement that I am insuring.

Geek Squad protection for my TV is great. Used it for the first time and the agents that came to my house were professional and explained each step of the process. Unfortunately, they could not fix my TV so I ended up with a new one just as described.

BELIEVE ME, this is the best purchase you can buy when buying these new large-screen OLED TVs. New technology can cause various problems and having this warranty coverage has saved me now twice on previous 77" TVs. Well worth the money over time.

I enjoy having the extra protection on my equipment for piece of mind

Getting started wasn't so bad. There were many downloads but I was able to get through a few of them. Still not finished with these setups just yet. I hope I don't need the Geek Squad, but if I do...

I hope I never have to use it, but the coverage is good for a good price. Only negative is that I would have to bring it in because it is smaller than 42". I guess that is OK, but I am a small 65+ woman. Not easy for me.

I’ve always purchased a protection plan on my items. Geek squad has always been helpful and understanding and knowledgeable and a product. Very professional as well highly recommended to get a protection plan.

We've had the television for a bit over 1 month and so far are extremely happy with it. The picture is beautiful. It communicates well with our computer so we can use EyeTV to create a mirror image. The only thing that could be a problem is that there are no controls on the TV so you do not want to lose the remote or run out of batteries.

Any time of purchase big ticket items , I always purchase a warranty it’s better to be safe than sorry. You just never know when the device you purchased made malfunction. Things are just not built the same way

I bought an inexpensive smart tv for my grandkids to use in our garage. So far so good, but I thought insurance would be a good idea, and the price was right.

Excellent TV. Best Buy always has the best prices and services.

Purchased a 2 yr Geek Squad, with the Hisense H8G..Haven't needed it yet, but with the Panel lottery, LED's going out etc, it's a good backstop..If you have OLED, I think this is the only extended warranty that offers protection from burn-in (vs SquareTrade and others).