Customer Ratings & Reviews

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

Amazing warranty replacement plan. However if you could speak to someone who spoke English that would be great. These people overseas kept screwing up things until I got to speak to someone state side that took care and fixed everything

As always best buy prices on their TV with a great service plan is the best I've seen out of all the other electronic stores. Product plan with geek squad is like true family

Haven't used it but if I do at least I know I have coverage

Haven’t needed to use the warranty but glad I have it just in case

Well worth the money to have the ease of knowing you can get your issues resolved by a phone call or email

Amazing product, very lightweight and easy to use. It fit perfectly on my wall and I had no trouble installing it myself. Thank you! Best Buy for offering such good products at such affordable prices

I recently had the pleasure of using Geek Squad services, and I couldn't be more satisfied with the experience. From the moment I walked into the store, the staff was incredibly welcoming and attentive. They quickly diagnosed the issue with my computer and provided a clear, detailed explanation of the necessary repairs. The technician was highly knowledgeable and efficiently fixed the problem, ensuring my device was running like new. Throughout the process, I was kept informed about the progress, and any questions I had were promptly answered. What impressed me most was their commitment to customer satisfaction. The service was not only professional but also very personable, making me feel valued as a customer. I highly recommend Geek Squad for anyone needing reliable and expert tech support. Their exceptional service exceeded my expectations, and I will definitely return for any future tech needs.

They are always available to help and support. I am very satisfied

Great warranty! I know if i have a problem, I'm covered.

We purchased this option as to protect this $1000 unit. We had a great Samsung for 2 years with no Geek protection from BB. Any item that has potential of under-life potential will have this morning forward.

a must have when you purchase a TV, this alone saved me thousands in the repolacement process. My TV started to have pixels go bad (white lines accorss the television) in the top right corner. I was able to have geek swuad take a look and they said its no good and issue me a credit for the TV through the insurance. Withour it i would have paid 3k plus tax, with this insurance i paid a third a got the new insurance...

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

Sharp and have a good grip. Looks great on counter top.

Can’t beat it. Something not working the way it did when you got it? Take it back and get another one. No mailing anything off. Which is why I get all my electronics from Best Buy and not anywhere else

Geeksquad is the way to go with protection on your electronics at best. Good customer service and prices are fair for the length of time it's protected.

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

These are worth it in my opinion, no matter what you may be buying. Often times, something may quit on you just as a year has passed. Twenty bucks just gives you a little reassurance.

Greek crew hasn't been used yet, waiting for tomorrow

Warranty to give me a piece of mind excellent customer service in past so there was no hesitation.