Customer Ratings & Reviews

Nice product and relief of having Geek Squad protection plan for my future.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Best protection at a fraction of the price. I wouldn't buy without this protection.

Beautiful tv great pictures I recommend it to anyone looking to upgrade

I love my fire tv i get all my channels plus my subscription channels are also on there.

I hope I never need this! I expect that service will be excellent if ever needed.

I'm glad I bought this. If anything is to happen I know I'm safe and secure with the best of the best

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

Peace of mind from a stand up company….love Best Buy

Awesome protection that was available when I purchased the TV

Gives us great piece of mind to know our investment is covered by the Geek Squad!

Excellent service I will bring all my electronics or anything I need fixing to The Geek Squad

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

Would definitely recommend geek squad, they helped me with my warranty and I had a great experience.

Feel better knowing if needed can use this extra protection for my tv.

Was super easy to get it on my product. Would recommend it.

They are very friendly, helpful, and professional.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!