Customer Ratings & Reviews

Support has been good so far. I hope the protection plan is worth th purchase if needed.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Gives us great piece of mind to know our investment is covered by the Geek Squad!

Colors are great definitely as good as lg or Samsung tvs if not better!

I have not had to use it, but it seems like it would cover everything

I always get the total protection. I guess it was called geek squad before but now it’s total and it

Reliable service for the price I paid. GS gives peace of mind.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

Always get the protection. You know what they say No glove no love.

I love my tv with all my Roku apps already on there.

Good customer service and care team. On time delivery.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

I researched for MONTHS and purchased the Samsung 65" Class Q90T Series QLED 4K UHD Smart Tizen TV, Model: QN65Q90TAFXZA and I wanted the extended warranty for peace of mind on my investment. Best Buy has the Best Extended Warranties of ALL the retailers and I highly recommend them with your very expensive purchases. I service & repair TV's for a living and I know 1st hand how these things fail and it sure is nice when you have an extended warranty on your expensive investment. Especially if you have an LED Backlight failure. It is not cheap however I highly recommend it over an expensive out-of-warranty service cost. I do NOT want to have to service or repair my own brand-new $2k Q-LED TV should it fail within 5 years! On my other cheaper bedroom sets I did not purchase a warranty. But I highly recommend them on your higher-end more expensive purchases!

Great idea to protect your investment just incase a accident

Hopefully I'll never need the protection but you never know.

Felt safe with the added protection and warranty always helps

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

Beautiful tv great pictures I recommend it to anyone looking to upgrade

Never had to use them but purchased for back up if needed they came highly recommended

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good