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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30393 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 30,393 reviews
  • Rated 5 out of 5 stars

    Great delivery with no issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV got here safe and sound without any breaks in the display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't used the protection program yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent customer service. The extended warranty is a must and highly valuable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tv plan anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have, when you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to beat coverage and ease of use. Come in handy a few times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I personally have not used. I can’t comment yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of pictures version and sounds I love everything just small recommendations if Samsung can reduce the weight of TV it looks tin but too heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely required to get the warranty. Better be safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to use Gerk squads protection. They made it very easy to replace the AC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad coverage on a brand new LG C4 oled. It's my 1st oled which is an incredible tv. But wanted the peace of mind with coverage on this TV just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped pick out the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped us install our 65” tv, the associates were very helpful. I would use there services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and straight forward warranty. Cant go wrong with coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Standard Geek Squad Protection: $89.99

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually do not add any service protection to products I buy. This time I did. Best Buy offered a 2-Year Standard Geek Squad Protection: for $89.99. This seems very reasonable if anything should go wrong with my television once the manufacturer’s warranty expires.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is reallt great and i love it. Would suggest again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ended up being worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

    I would recommend this to a friend