Customer Ratings & Reviews

The tech was very friendly and very helpful. Wish more places were the same.

They helped me choose a product in my budget and size range

Customer service was great, first tv was broken that arrived. Replaced it the next day

They were fast professional and courteous and explained everything to me.

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

BETTER SAFE THAN SORRY... THIS IS A MUST! DON'T FORGET

Beautiful television picture. I am very happy I bought it.

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

I will always get a warranty on anything I buy from Best Buy

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Im glad i got the geek squad protection im not the best with technology.

I like having a piece of mind should anything go wrong.

I have not used the Geek squad for this particular item, but have in the past and they are the best. Quick and knowledgable.

Always easy to exchange broken mouse. .

Warranty for Insignia Smart tv, purshace for economic and low price

Had a large TV that started to fade after 4 years, Geek Squad service replaced it and helped with new install, and guidance and help. Ryan and Dimitri were awesome. great job easy to deal with. Took a week to call, get an appointment to come to the house, assess, replace and correct problem. Really fast turnaround. So glad i got the coverage!

Haven't had to use Geek Squad yet which could be a good thing!

So far haven’t had to use it but good to know I’m covered

In two years, I’ve never had a problem they couldn’t fix. Whether in-store or with at-home service, they always deliver. If you’re looking for reliable tech support, Geek Squad is a great choice!