Customer Ratings & Reviews

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Free support included for up to 3 PCs and/or tablets. $49.99 for in-home networking and computer support. 20% off labor for repairs and advanced services, and 10% off labor for custom installations.

Why by one year when you can get five year for a good price I really like this

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

Got my replacement but your protection goes away if you make a claim. 5 year is kind of misleading.

This is the most affordable warranty service that I have ever purchased

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.

Kelyn and another agent got my setup done quickly and with great skill and knowledge. Hopefully, I’ll never have to use the Squad service but if I do I will feel confident if they all are as knowledgeable, skilled and courteous as Kelyn.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

Amazing tv and picture!!! Bright for a oled. I’ve had a mini led from Samsung and this is still superior to even mini led. My ps5 games look amazing. Even regular cable tv the details are just amazing. I have a bright living room and this still works great. Love it!!!

Love having the added security of an extended warranty

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

I haven't had to use the Geek coverage I got for my new TV, so that is good. I haven't had anybody I know tell me, "Boy, I sure am thankful that I got that Geek coverage for my item!", but I have to be fair and also say I've never heard any say it was a waste of money. I was a bit baffled that they don't give you anything other than the receipt to explain what I was buying and we all know how some receipts fade with age to a point that they're unreadable. I have spoken with the Geek department about other matters and they were helpful even if the item I had issues with did not have coverage, and I appreciate that.....big time!

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.