Customer Ratings & Reviews

we took care of mounting it. We had our living room remodeled and they put it up for us

Added the Insurance for $99 , Hopefully I Never Have to Use It !

Geek squad protection plans are worth the extra money. several years ago I had purchased a 46" Samsung 3d/smart/hdtv. after less than 18 months, It had a huge dim bar across the screen. it was irreparable and Best Buy had to give me, at minimum, what I purchased. they no longer had 46" 3D/smart/HDTV's, so they had to give me a 55". The plan saved me from having to buy a new tv and I also got a size upgrade. can't beat that!

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Great quality service. Always available when I had an issue.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

great tv. looks amazing. and the sales rep was awesome and helped me out

Got this protection for my TV. Haven’t had to use it yet.

Haven’t had a chance to use this. But I’m sure it works.

This has helped to get answers to all of my queries and give peace of mind that my TV is protected for the next 5 years (a typical life for a product like that). Bets part of this is that if my TV breaks / has any issues then Best Buy Geek Squad Total Tech Support will fix it and if they can't then either they will replace the TV at no extra cost or if the current TV model is no more available then I get the price of my TV back to buy another TV.

The agents came out to my house and diagnosed the tv within a minute. Very quick and easy process.

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

This is an amazing TV! I can't think of any downsides. Perfect blacks and great color!

Thank you very very much may God continue to bless you

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

The Geek Squad Crew arrived on time. The were very considerate of our home. The wore shoe coverings. When they were finished they cleaned all the dust from hole drilling. Their installation of the TV quick, accurate and professional. After all the physical work was done, they spent almost 30 minutes showing and teaching my family how to use the new remote. They also showed the family all the new available features built into this TV.

I always get the extended warranty on the higher price electrical items because the two times I have had to use it they did not give me any hassle at all. One of the items was a vacuum and because it was non fixable and no longer stocked (three years old) they gave me my full purchase price back on a gift card. Also other places make you use the manufacture warranty the first year before the extended warranty kicks in, but the geek squad protection handles all that for you.

have to wait and see what happens. My hope is that I do not need this service