Customer Ratings & Reviews

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP ADN SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP AND SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

I know anything will go wrong with my purchase but it's nice to have some security just in case. The price was a little high for my taste but again I think it's worth it for the 2-year coverage

Great for the television. Always good to have insurance especially with little kids

Good for replacement! If you buy a TV, I definitely suggest getting this service!

Delivered as agreed. Great communication from day one

I have always purchased the Geek Squad protection, and Best Buy has promptly honored the service on my computers and TVs.

The Best Buy Geek Squad Protection plan offers invaluable peace of mind. With this protection, I know my purchase is safeguarded against unexpected issues and breakdowns. The Geek Squad team is knowledgeable and provides excellent customer support, ensuring a worry-free ownership experience. It’s a worthwhile investment for protecting my valuable electronics.

I got this protection for my first tv, when it broke and could not be repaired. A $799.99 They gave me my choice of a new tv of the same amount of money. So, when I got my new TV, I took the same Protection on my new tv. A very good deal.

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

[Employee of bestbuy] I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

The TV was good until it wasn’t. Everything was great and the clarity was amazing until right around the time the geek squad protection plan expired. A little over two years the clarity is horrible and liked shows here and there thought out the sceeen. What looks like white lines are not apart of the show as this is how is shows up

Always buy the warranty people, always a safe bet and have had no problems with it

I bought a 40"LED TV Westington Brand 4 1/2 yrs ago in Best Buy plus the geek squad protection. About 3 yrs later.... that TV started to have problem, I called Geek told them the problem, and they told me there they would send a tech to my house to fix within 7 days. A tech called me that they ordered a part from the manufacturer, need to wait 7-10 days for the parts. He would contact me once the parts was here. I guess there is a policy stating after certain days If they couldn't fix your product, they will exchange a new one or if the product is out of stock, refund will be offered. I got the refund. But please keep your receipt for the proof.

I can hold my own but i alway get great service with my Geek Squad! Fast, reliable, replacement fast, walk you through trouble shooting. They are great!

Excellent product in terms of price and quality. recommended

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future