Customer Ratings & Reviews

I was always that guy that never wanted to get any kind of protection. But please do get the protection because it's something happens in that time frame. You are going to be upset and mad

We purchased a new Samsung television but wanted the extra protection beyond the manufacturer's warranty. The cost was a no brainer given the amount of things it covered. With options of three and five year coverage, we ultimately went with the five year. The cost difference was minimal making the five year the better deal.

Worst tv setup ever. I had a dog chew up original remote for a 70inch tv. Had to buy replacement. So I was having issues with tv running Netflix and other streaming devices. So I did a factory reset on the tv. Didnt know you couldnt program a with a replacement. Must have the original. So now I have a 70 inch brick. Al because their is no way to get past programming remote without oringinal.

No problem with service. Haul away old tv. Drivers were f3.

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

Always excellent service When dealing with the geek squad very professional and knowledgeable they really know what there doing I never have to worry about a thing with this protection 24/7 online care easy schedule appointments best added investment you can get for added protection on your investment I will never go without

I like the Geek Squad . Great product that met my needs.

Having my geek squad protection helps me set my mind at ease for the next 2 years of owning my tv

I trust and will continue until they fail to uphold their standards. Literally, the reason to purchase at BB, even if you find it slightly cheaper somewhere else (and for some reason BB won't price match).

At any angle view your television day or night nice

I bought this specifically to protect against burn-in on my new LG OLED TV. Love the fact that this Geek Squad warranty covers burn-in since the factory warranty from LG does not. This way I don't have to worry if I end up with burn-in, which can happen with OLED TV's. I don't usually buy extended warranties but in this case it was an easy decision. It was absolutely worth the peace of mind.

Friendly staff, they solve problems with products rather quickly and have them either fixed or replaced in a timely manner.

Excellent service have used Geek Squad for computer as well as television repair. When they were not able to repair the television they replaced it. Would highly recommend Geek Squad.

Great tv. Crisp image good sound. Really enjoy how Roku is apple friendly. I have spple tv , chromecast and Roku wins by a landslide.

It may initially seem expensive but I recommend getting the 5 year plan on new technology. It has come in handy for me on several occasions throughout the years. The purchase of this protection plan is on a TV that I received at no cost because the previous one was covered by a 5 year plan.

This tv has an excellent picture. I have no problems to report

I had no problem mounting and connecting this tv to the internet. Has the best picture of any 4k tv that I have purchased! The price was very reasonable.

Love his TV works great and great price and service plan

Worth every penny. They replaced my Vizio 58 inch TV, purchased in Nov 2020. After verifying it could not be fixed they offered me my choice of several comparable TVs. The whole process was quick and easy. All it cost was the price of a new 2yr protection plan.

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance