Customer Ratings & Reviews

Worth the money and would do again I would recommend

@BestBuy @BestBuySupport I am going through a nightmare customer service at Geek Squad Scranton 959 Viewmont Dr Dickson City, PA 18519 I am writing to express my extreme dissatisfaction with my recent experience with Best Buy's Geek Squad installation service. I purchased a Samsung 75” Class LS03D The Frame Series QLED 4K TV with Anti-Reflection and Slim Fit Wall Mount Included on August 17th, 2024. I scheduled a Geek Squad appointment for TV setup and mounting on August 23rd. During this appointment, the technicians suggested that I hide all the cables, including those from the TV and soundbar. I agreed and rescheduled for August 28th. To my dismay, the team that arrived on August 28th had no idea how to mount the Frame TV. They suggested using the old mount from my previous TV, which was completely against the purpose of purchasing the Frame TV. The team left without mounting the TV and instructed me to reschedule the installation service. I called Geek Squad and spoke with Andy, who informed me that the system was not updated and that I would need to wait 24 hours before calling back to schedule. I followed their instructions, only to be told the same thing again. After waiting an additional 24 hours and calling Geek Squad again, I was informed that the system still had not been updated and that I would need to wait another 24 hours. As a customer who has been waiting for my TV since August 17th, I am extremely frustrated and disappointed. It is unacceptable that I have to repeatedly call Geek Squad and beg for them to schedule a service that they have already botched. Their lack of efficiency, knowledge, and customer service is truly appalling. I urge Best Buy to take immediate action to address this issue. I expect a resolution that includes a prompt and correct installation of my TV, as well as compensation for the inconvenience and frustration I have experienced. Just to add into the story I spoke to the manager they reach out to me through DM chat when I posted the same concern over social media.. but again told me to wait for another 24 hours telling me they "escalated" just to tell you whenever they tell you they are escalating means they are going to add 24 hours with every escalation but they will not fix your problem just give you another 24 hours. they are flying pigeons to get across internal communication to resolve any issue. run for your life when the representative tell we are escalating Sir.

When our LG TV was delivered I wanted to have it all set up before my husband got home and the Geed Squad help me through the set up and it was nice and easy.

Bought this service for 3 of my expensive purchases and I’m in my peace of mind.

The process takes a lil time but in the end, worth it. Just know, any tv over 50 inches requires a mandatory house visit first before they will replace it. If it's still under the factory warranty.

With my new MacBook, I really appreciated the Geek Squad tech’s knowledge and explanations in setting up my new MacBook Air M3.

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

I always buy a warranty with electronic to avoid headaches on breakdowns.

The agents helped with my return of my tv due to a crack in the screen.

Havent had to use it yet, but it was a great price for $99 added to tv.

I bought this TV December 31st, 2014. Still works fine. You get what you pay for and I think I got a good deal. You have to fiddle with the settings at first but once you find a configuration you like you're set. It comes with its own presets but I don't care for them. Not mind blowing but its a good picture. I watch 1080 movies and play Xbox 360 (720) and have no complaints. 5 stars if I could access Netflix through the TV. If you're on a budget like me you're getting your monies worth and then some.

Always worth getting the protection plan! A piece of my vacuum broke off many years later and I got a full refund in store credit.

Used it the 2nd day I bought a new Sony TV, and month 58 of a 5 year plan on a microwave. Got my money back.

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

The agents were very professional , they were also very informative with any questions I had for them throughout the set up . The agents were also fast paced with the set up so that’s always a ten . Last but not least the insurance policy coverage is outstanding for a reasonable price

Everything I've purchased has the Geek Squad protection. It's another way of protecting your devices in case something naturally damages your product. Please take care of your items customers and the Geek Squad will take care of you! The store I purchase my items at are amazing!

great peace of mind, and hassle free, can even transfer to another person

Came check tv , seen problem replaced it quick , delevery guys were great they have, id recommend getting the geek squad warrenty well worth the money, these guys are great.

I really like my TV it looks very nice it meets all my expectations it is just excellent

I never needed to use there services but if i had needed to those guy's are great