Customer Ratings & Reviews

No one ever wants to have to use this but it’s best safe than sorry so we always opt for this added coverage. It’s so much less stress when something goes wrong and just added peace of mind for that “what if” moment. Definitely worth the investment.

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

How can you not love the Geek Squad. When you need them they are always there. It is like your own security guard around your computer, appliance, phone, etc. Get protected with the Geek Squad, they keep your information and devices safe.

The LEDs went out in my last TV after about 4 years and it would have cost over $300 to fix. Since that TV only cost $400, I wasn't about to waste the money. Paying the extra $189 (for my $799.99 TV) was definitely worth the cost for this Geek Squad coverage!. I doub't I'll ever buy another without it!

I took the 2 year protection just in case something goes wrong. My past experience with the Geek Squad was great. I would expect to get the same great service on this purchase if necessary.

Worth every penny. Had to replace 2 tv’s due to lightening. With Geek SQUAD PROTECTION now we have replacement courage if this happens again. Like all insurance hope you never need it but just in case we will be protected.

Purchased along with my daughter's new desktop. Though I haven't used them particularly for this product, I've used them in past times. Geek Squad associates are always pleasant and efficient. They always come through when you need them.

Haven’t had to use it yet but have had geek Squad service several times in the past year and frankly, where I am, they’ve been so good that I always try to purchase through Best Buy.

I purchased this to make sure if I had any issues that it would be repaired quickly. Never had to use it except on the occasional xBox Controller. This was purchased for a TV which is always good to have.

The Geek Squad are some of the most professional individuals I have ever worked with. Jeremiah and Dakota in Joplin are friendly, professional, and highly knowledgeable. It was a pleasure meeting them and watching them work. They are awesome!

Agents who installed T.V did awesome and would recommend highly, I will say the program used to give equal trade value need to be more accurate on EQUAL service not DOWN GRADE to save money on a product you used INSURANCE CLAIMS on.

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.

Geek Squad protection plan is great. Any questions about a device purchased at Best Buy they are always ready to answer. If a device needs to be replaced, with this protection is no problem. A piece of mind to have this protection.

Very helpful. I am so happy we got the protection plan!!

The extra protection plan is worth it on high dollar items. I've had a TV fail after a year, Routers die etc. Call them up or take it to the store and change it or refund with no hassle.

Hopefully I'll never have to use this 2-year protection on my TV, but in the event that I do I sure hope Best Buy will come through with a replacement.

2 year warranty from Geek Squad for TV purchase. No brainer.

TVs aren't lasting as long as they used to. Sometimes less than a year before they develop a critical issue. This takes the worry and hassle out of getting it repaired or replaced.

Purchased the Samsung 43" TV for my son. I don't want to get a headache when he tells me it doesn't work. I purchased this 5 year Protection so I didn't need to worry. I would recommend the Geek Squad Protection to all for any product.