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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30799 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 542 Showing 10,821-10,840 of 30,799 reviews
  • Rated 4 out of 5 stars

    Rob B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mounted and hooked up my own tv and love Hisense TVs about to purchase the 82 for my family room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy takes care of their protection plan owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although, not necessary for all my purchases, we typically purchase replacement plans on our big purchases. Best Buy has always made it easy to exchange a defective product, and that to me was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always buy this protection for all electronics I purchase. 100% backed as long as you are not at fault. I.E dog knocks over your TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind that this gives me. Every dollar counts but I always have peace of mind with Geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st and, so far only, experience with the Squad was exceptionaslly good. My rep was as honest and forthright as man born of woman can be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection Plan

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way on how to use protection to help solve any issues might have

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for the positive feedback. I'm the same way and buy protection plans for all my products. Hopefully we don't need to use them but it's great to have the peace of mind. If you have any questions on the plan or anything else, please feel free to reach out either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great protection for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not needed to use it yet for any issues, but good to know we have solid protection if we do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a small issue with tv out of the box, call Geek Squad, they were very helpful & made an appointment to come to my house to address issue,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in case I need it. The reason for my purchasing this was that the reputation of Bes Buy for repairing items is unmatched

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never Had to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never ended up having to use this, but from what it offers it’s definitely good to have as an extra layer of protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Additional protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy way to get additional protection and it’s affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Warranty Service on the planet! It’s awesone to have a great backing to your investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your investments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend service for your best buy electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    P&J

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with Best Buy and Geek Squad support. This was an automatic renewal, which we hope to use as little as possible :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy Geek Squad Protection and Service. They are always professional and provide exceptional customer service and support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy Geek Squad Protection and Service. They are always professional and provide exceptional customer service and support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice warranty but haven’t had to use yet on our spare camper tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & careful delivery — appreciated!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our big new tv quickly & carefully — having purchased it online only a couple days before. Happy it arrived so soon!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was kinda pricey, but worth the piece of mind if you have issues with your device they replace it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jason. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Geek squad good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought my television up to the second floor of my apartment complex and we’re very personable. I was very pleased with the service

    No, I would not recommend this to a friend