Customer Ratings & Reviews

Have not used it yet, but hope coverage is easy to use.

Perfect .

This plans are the best never have trouble returning a defective item love this Best Buy plans.

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

Purchase protections plans selectively. When I've had an issue replacement easy.

Always good to have with appliances! You just never know what could happen!

More convenient one solution to get help when needed

I've used Geek Squad in the past. It's good to have when the manufacturer's warranty expires.

Fast and prompt service. I highly recommend the service!

My nephew took it out and assembled it with no trouble at all. I bought the warrany for my peace of mind. It was my first time purchasing a tv with these capabilities and wanted to be sure I got good performance from it.

This service is a must when you buy a BIG tv. They will pick it up and bring you a new one Mine is 100” and heavy

Date: 04-13-2024 When purchasing an expensive item (TV, other) I would get the additional extended coverage and the Best Buy Total Tech subscription so as to ensure you are covered. R. Stewart

Good for everyone...... Good purchase.............

Excellent everyway. I would recommend this ptoduct

Since the Samsung t.v. collapsed with in the first couple of years, and my t.v. was replaced with a Sony, because of the 5 yr. warranty I bought in the beginning ~~ I bought another 5 yr. warranty for the new Sony.

I always get geek squad for my expensive electronics just for peace of mind. The tv broke and they came out to see what they could do. Tv wasn’t able to be fixed so what I paid for it could be applied for the next tv. And of course got geek squad to cover my new tv.

The geek squad was called out our vacation camping area to diagnose and solve a problem that I was having getting my newly purchased television connected up in my Airstream trailer. They showed up and within approximately 30 minutes they had my TV hooked up and we’re out of there. These technicians were very knowledgeable and professional. Thank you Robert w. & Sandee Ott

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!

Great great great cover for safety never be an extra

Great protection love it I had this protection with a previous TV and they replaced it with no problem. Excellent service.