Customer Ratings & Reviews

When it comes to electronic purchases, I always get the Geek Squad Service Warranty. It has helped on a few purchases bought at Best Buy in the past years.

I have not had to use it thankfully so hard to rate but the price was good

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!

It’s always great to have some extra protection for life’s unexpected events, and I like having that peace of mind.

Even though I have the Total Tech protection for my home and all of my equipment, I still purchase the extended warranty protection for whatever life may throw at you. I have had to use it a couple of times and that more than paid the cost of obtaining it. when you spend hundreds of dollars on an item you use daily, give yourself the peace of mind of protecting it as well.

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.

Agents lead me to the right product for what I needed

Good in-store service. Product was unopened and no box damage.

Very happy with the extremely comprehensive protection of the Geek Squad TV Warranty package. Including Burn-In in the warranty makes this easily the most secure warranty around.

For the price this is a great economy 4K HDR television. I paid $300 plus tax and extended warranty and really wasn’t expecting very much. When I had finally set it up (Actually it practically sets itself up) I was very surprised to see how great the picture was especially when in HDR mode. I ran videos from YouTube and showed family members and they were all enjoying it very much. For $300, or less, I don’t see how you can do better. This transaction was done in October 2019.

I got the service because you never know. Glad my 85” tv will be working properly regardless with this service

They treat me very well and has the patience to do it, excellent service..

I have been getting the Geek Squad protection on my Best Buy purchases for years. It's definitely worth it as they will either fix the problem or replace the item with the newest model if the model isn't available any longer. I love having the piece of mind knowing that if something happens, I don't have to spend a ton of money to replace it. Geek Squad is extremely knowledgeable and trustworthy. Definitely worth the money for larger purchases.

I bought a new Q-LED TV, Blue-Ray Player, Wireless Router and Surge Protector, I also have my Computer, Cable Modem and all My Networking Devices Connected To a Surge Protector. Its all covered by the 5 year Standard Geek Squad Protection Program.

Haven’t had to use it yet so don’t really know it’s worth but I know if you get a good GS rep it’s a good service

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

They were friendly and helpful but getting the appointment was more difficult than it needed to be

I hope I never have to use it, but I'd still highly recommend it. I bought this with a big screen television, mainly because if something does happen, they (Geek Squad) will come to you to repair it, rather than having to lug it back into the store. That's worth everything it costs and more.

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!