Customer Ratings & Reviews

I always buy the protection when spending nearly 2000 on a tv. Bought the KS9500 and within the first 6 months, the screen displayed a line of dead pixels! Glad I had the protection.

I purchased this for my new Hisense TV. The TV died in 6 weeks and when I called the Geek Squad I was told I had to deal with the manufacturer for the first year of the warrenty. This is understandable. The Geek Squard member was very nice. My issue was when I tried to cancel it my refund was prorated.

Very great and informative, i feel more positive with my purchase

The best GEEK SCUAD service I ever get in my life.

I generally do not purchase service warranties. As I was buying a new TV, I decided it would be a good idea. Thankfully I never had to use it.

I have the geek squad service haven't had to use it as of yet. But I am confident they would take care of my problems. It's just good to know that you have them there if you need them. I know someone who has The Geek Squad service. And they say they took care of all their problems. Rated five-star

Love the fact that I can get it fixed. My other tv had a black shadow do if it happens to this one...i kno geek squad got me!

This protection plan is a must , it’s always good to protect your electronics , you never know what can happen , all this years being a BB customer the protection plans have saved me lot of money on repairs

Purchased this service agreement with the purchase of our new 85" TV and mount.

Love this wall mount very sturdy would recommend this to everyone

The delivery guy was nice, professional and carried the TV with care.

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick

I have always purchased coverage for my electronics (pricey ones) I have had great experiences with Geek Squad protection. MY son has had to replace his Laptop 2 times because of breakage and both times it was covered they were $1200.00 Laptops. Mine was also replaced $800.00 no charge. The cost of the protection for physical damage isn't cover with the manufacturers guarantee, but it is with Geek Squad.

We would never buy a TV without a protection plan. On a previous TV we bought years ago, it came in handy. It wasn't able to be fixed and the plan let us replace it with a new TV. All we had to pay was the difference between the two TVs and a new protection plan. Was well worth the extra money for us for that situation

Cashed my last 5 year warranty in when 75” TV had a bad motherboard. Purchased again. It’s 20% insurance that something will happen in five years to a very complicated electronic. Becoming more and more a required cost of ownership.

Haven't had to use their services yet but will with the computer I just bought

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

Where else can you get the BEST prices on the BEST electronics with the BEST delivery and BEST customer service??? Only BEST BUY!!!

Love the geek squad. The 2 gentlemen sent up all my electronics in a timely manner and moved everything for us. They were both congenital and informative. They also answered all my questions. It was so much easier to have all my new electronics set up because there was so many wires. I highly recommend geek squad.

Very helpful with any questions that you may have. The plan is great to have because you don't have to worry about if something happens to it then it is covered.