Customer Ratings & Reviews

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

I haven't had time to use it yet but talking to my sister and my brother I heard that this plan really helps protect your item and it keeps it from anything from having to a long as you got this warranty it really goes above and beyond his name and what it can do

Was having problems with my wifi on my smart tv. Called the Geeks, tried some fixes over the phone which didn't work, they scheduled an in home repair. within a week my TV was fixed. The techs that came to fix the Tv were very professional. Didn't leave until all my questions were answered. Would recommend the protection plan.

Geek squad is the best protection out there! Small purchases to large expensive products, everything should be covered by the geek squad!

Excellent service. I think anybody should purchase when getting electronics to Best buy

I buy pretty much all of my electronics at Best Buy just to make sure I have geek squad protection. Easy help or replacement of items.

5 year warranty for a very decent price. It's hard to review something I haven't use but it's an affordable insurance. Never used Geek Squad before. Didn't like Best buy's last insurance partner.

Geek Squad protection came in clutch in the final hour for our old TV. It couldn't be repaired so we were able to bring it back to BestBuy for a different one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

Best Buy's Geek Squad Protection is the best value in the industry. I make sure I purchase their warranty on any product I purchase. The service is quick, reliable and well worth the money. You will be sorry if you don't take advantage of this great offer.

Geek squad is always the best with warranties. This is why I only shop at BestBuy for all of my electronics.

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

Luckily we haven't had to use this yet, but the Geek Squad has always been helpful, so I'm hoping for more of the same should I ever need them in the future!

I haven't needed the Geek Squad yet but it's nice to know they are there if I need them.

I haven't had to use it yet, but I trust it, because Geek Squad has been around for a long time.

never had any issues and they treat customers with the upmost reapect

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!