Customer Ratings & Reviews

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

I always buy the Geek squad service with the hopes i never have to use it.

It is a must unless you are a computer guru yourself. I have used them multiple times fir some minor glitches with new computer. They are available if you call at less busy times of the day and know what they are doing to get your computer running as it should again.

Love the geek squad professional and knowledgeable

There is no other store that provides the same protection as Geek Squad. I get it on everything I buy! They make it so simple, and if I ever have a problem, I feel safe. I have had to replace 2 different items in the past year. With other stores, i feel like I am being interrogated. Not at Best Buy. Here's the problem, here's the replacement. Done!

Really comes in handy for technical difficulties and saves a lot of money when in need of a replacement. Very informal and patient.

We depend on the Geek Squad to help us when we have issues we cannot resolve on our own. Having the Service gives us peace of mind and the squad members are always courteous, respectful, knowledgeable, and available.

Gotta keep the things we love protected. And that’s why I got this. So far I haven’t needed it.

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!

I have not yet made it valid, but to protect the equipment it was necessary to extend the warranty

Love the Geek Squad, A+ help! They are always available if you need them!

Geek Squad Products Definitely Recommended For Everyone

A must add on with new equipment. Even if you don’t even use it, it’s worth it for the peace of mind.

The Geek Squad are attentive and they know what they are doing. I always go to them when I have any trouble with my electronics.

Took out the 2 year protection because of past mistakes I did not purchase it and it resulted in the need to buy another 75" tv.

My security. I’m 85 & don’t want to investigate for problems myself.

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

We bought the protection plan when we bought the TV. The TV broke after about two or three year as the GEEK squad gave me a brand new one and installed ir and I paid nothing extra.

Provides good service. Definitely helped me out when I was confused about my TV.

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.