Customer Ratings & Reviews

Geek Squad is amazing and they really show that they care about the customer. Will purchase this service any time that it is available.

Prompt service. This save me hundreds in repair cost as the tv broke twice in two years . Second time they replaced it

I have not needed to use it but it is supposed to protect for just about anything that can go wrong with the tv

Although we probably didn’t need this, we went ahead and purchase it so in the long run we have the support and back up if we had any issues

I bought this extra, I think it’s better to buy this extra protection program it’s for peace of mind

Working fine and grateful to have it in my house. Excellent cleanup at every corner.

Great service will take of you ……………………………………………..

Extended warranty always provide that extra peace of mind. Geek Squad support is easy and pleasant to work with.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

It’s always better when you protect your devices, I feel safe.

I haven't had to use the protection plan but it gives me peace of mind knowing that my very expensive TV is covered for 5 years if anything go wrong.

I haven't had to use the protection plan but it gives me peace of mind knowing that my very expensive TV is covered for 5 years if anything go wrong.

Geek squad is always great and willing to help out with any questions we have!

The Geek squad provides excellent warranty coverage for electronics.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

The agents are there if we need them haven't needed to used them yet

I haven't had to use geek squad for my recent product purchase but I have used them in the past. They are great.. quick and know what they are doing. It's always good to have protecting especially with technology these days. Could get you a new tv for that price !

I wont buy anything from best buy without this amazing service

Very good very nice merry Christmas to all and all a good time