Customer Ratings & Reviews

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

I purchased the protection for an open box TV and have not had to use the service as the TV works great. If I use the service, I will be sure to comment back.

Havent had to use yet luckily, but definitely would recommend the TV warranty, especially on and OLED as the warranty DOES cover Burn In as well as other issues.

The best purchase we made to protect our TV. Easy Peezy.

Geek squad is an easy process. Not a lot issues trying to get help with your items.

Gave me a full refund in store credit which helped a lot!

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Always get great help every time I walk up to the geek squad counter.

It is good because if anything happens to the TV it breaks you can replace it and also it also has a good amount of time you got to wait before they return the tv

Love there protection plans. Easy to get my stuff fixed or replaced. I always buy certain products from them cause if there protection plan.

Love there protection plans. Easy to get my stuff fixed or replaced. I always buy certain products from them cause if there protection plan.

Good to cover your new 4K tv pass its warranty. Although they should cost less!! Less is better and would encourage people to buy it more often without thinking about it twice and more likely to turn it down.

Must have for your TV, geek squad covers it all! except accidental!

I bought the 2 year protection, I don't think I'll need it though! Good to have

Highly recommend getting this with every purchase!

Love love love this deal. Purchase it for my oldest daughter. N she couldn't be more happier.

I had the best experience with customer service and with the in store sales representative!

Wonderful movers and customer support fast service

The extra cost of the Geek Squad Protection Plan is worth the added expense!