Customer Ratings & Reviews

This warranty is very helpful and I know Geek Squad will be there when I need them

The GEEK SQUAD representatives are fast at taking care of your needs!

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

Awesome protection that was available when I purchased the TV

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out

Used this insurance program and had no issues receiving benefits.

Feel a great sense of security knowing I have the added protection from anything happening

Glad to have this for a piece of mind! Have heard great things about the service!

Also great with geek support and call them and help u set up Tv

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

So far we haven't had to use this, but we have in the past for products and have always been happy.

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

Good to have coverage for the electronics. Geek squad pricing is great

I always purchase the the protection package. They stand behind the product they sell

I think it is worth getting for a peace of mind if anything should go wrong

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.