Customer Ratings & Reviews

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

I got this when I bought a new TV. I have not had to use this service yet, as the TV is working fine and hopefully I wont ever have to use this service, but it's good to have, just in case.

Amazing television at a great price!!! Best Buy for the win!!!

I was aware I had purchase this package. However, I will now be taking advantage of it.

This purchase was a great idea when buying my laptop.

Helpful with all my questions very knowledgeable about product

You did a great job on installing my refrigerator I would have them do it again

Not really certain how to review this since I haven't had to use it? Honestly I don't know why but for some reason I'm not uncomfortable at all knowing that a squad of geeks are at the ready to aid me in my time of need. Thanks Geek Squad your the coolest!!

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Super great service. I really enjoyed my experience and am very satisfied.

so far the best tv ever, the best beautiful picture I've seen in a television and the 55 inch is a great size.

Great store and delivery service. Would definitely recommend.

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

Worth the extra money was able to get my broken tv replaced

Having this warranty with Best Buy gives a great weight off your shoulders. The customer service and help alone is worth it.

Worth getting, as it's reassuring to know that your product is in good hands

I really hate the geek squad when it comes to cell phones, but, my TV experience with geek squad was exceptional. They were quick, and had some options I wanted at a super low price. They were also ready to take care of my situation, before I was, that is quick service

Due to scheduling/personnel shortages/general societal chaos etc it took a full week before anyone could get out to help us. I do not blame GS in any way. Once Steve arrived everything was taken care of in minutes. The entire process was explained and all will be well in just a few hours.