Customer Ratings & Reviews

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

Had an issue with my tv and no questions asked and they replaced it for no extra charge

They are genuinely good people but they couldnt help with what i needed.

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with

Excellent value services you hope you'll never need. Always a hassle when a large item fails and one needs service or a replacement. Geek Squad makes it easy as they come to your house to repair or replace any issues not caused by accidental damage. They also offer installation to simplify the process and that's also a great value. I have not needed to used them for my TV's but I always buy it for the peace of mind.

They helped me out with my TV. They helped me look for a TV that was better.

Havent needed this for anything i own but im definitely glad i have them as potential help for when and if s problem arises. Either way i have used them for non purchased items and they always do great work. Id definitely use them for electronics in the future anytime

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

Short answer....GET IT!!! Long answer...GET IT!!! Had a Fire Cube that failed, got a replacement, and the replacement was the next generation cube as they had changed since our original purchase. Taking a 70" 4K Samsung back this weekend that failed during the protection plan period....will probably get an upgraded unit as this model isn't made any longer. For high end stuff (TVs, Alexia, Google, etc) get the 2 year plan, it is worth the extra $$

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

I have not used the Geek squad for this particular item, but have in the past and they are the best. Quick and knowledgable.

Great customer service! They always do a great job!

I bought it because the price was very reasonable. Hopefully I'll never need it. The true test of how good it is will be if I ever try to use it.

[Employee of bestbuy] You can never go wrong with extra protection. Especially when it comes with zero parts or labor charges. And you can go into any Best Buy to make a claim.

Best protection to get for replaceable products especially after rough usage